At a Glance
- Tasks: Create memorable guest experiences and manage hotel operations smoothly.
- Company: Join a top-rated hospitality company that values its people.
- Benefits: Enjoy flexible working, discounted stays, free meals, and wellness events.
- Other info: Opportunities for career growth in a supportive and inclusive culture.
- Why this job: Be part of a vibrant team in a lively hotel environment.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 € per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
OUR HOTEL Staybridge Suites Liverpool offers comfortable fully-equipped studio and one-bedroom suites in the Royal Albert Docks area of Liverpool. Liverpool Lime Street Station is a twenty-minute walk, with Moorfields and Central Stations both just ten minutes away. The M62 motorway is a twenty-minute drive and Liverpool John Lennon Airport (LPL) is 25 minutes by taxi.
OUR BENEFITS You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL:
- To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises.
- To have a full working knowledge of the reward programme and its benefits – taking every opportunity to enrol new members.
- Ensure that all charges are correctly posted to the guests bills following the standard procedures.
- Deal with cash, cheque and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
- Ensure all messages received for guests are passed on accurately and as quickly as possible.
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
- Deliver a guest experience that is unique and brings the brand to life.
- Anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates guest satisfaction.
- Ensure IHG values are implemented in hotel’s daily operations.
- To actively support other departments and take action when assistance is needed.
- Ensure that the whole of hotel operations run smoothly from the guest prospective.
- To have a full understanding of all systems and programmes.
- To display a pro-active and innovative approach to training.
- Some Duty Manager activities may be included.
WHAT WE NEED FROM YOU:
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
Receptionist in Liverpool employer: Staybridge Suites Liverpool
At RBH, we prioritise our people, offering a vibrant work culture that celebrates diversity and individuality. As a Receptionist at Staybridge Suites Liverpool, you'll enjoy a range of benefits including discounted hotel rates, flexible working arrangements, and opportunities for personal growth, all while being part of a team that values your contributions in one of the UK's top hospitality locations.
Contact Detail:
Staybridge Suites Liverpool Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Liverpool
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend local events, join online forums, or even pop into hotels for a chat. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on showcasing your people skills and how you can create memorable guest experiences. Remember, confidence is key!
✨Tip Number 3
Be proactive! If you see a job you like, don’t just apply – follow up! A quick email to express your enthusiasm can set you apart from the crowd. Plus, it shows you’re genuinely interested in joining the team.
✨Tip Number 4
Check out our website for the latest job openings! We’re always on the lookout for passionate individuals to join us. Applying directly through our site gives you a better chance of standing out!
We think you need these skills to ace Receptionist in Liverpool
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of Receptionist. Highlight your communication skills and any experience you have in customer service, as these are key to creating memorable guest experiences.
Be Detail-Oriented:Pay attention to the details in your application. Double-check for any typos or errors, and ensure that all your information is accurate. A well-presented application shows us you’re organised and detail-focused!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Staybridge Suites Liverpool
✨Know the Hotel Inside Out
Before your interview, make sure you’re familiar with Staybridge Suites Liverpool and its offerings. Understand the facilities, services, and any special promotions. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
As a receptionist, your ability to connect with guests is crucial. Prepare examples of how you've created memorable experiences for customers in the past. Highlight your communication skills and how you handle inquiries or complaints with ease.
✨Demonstrate Attention to Detail
Being detail-oriented is key in this role. Think of instances where your organisational skills made a difference, whether it was managing reservations or ensuring smooth check-outs. Be ready to discuss how you keep everything running smoothly, even during busy times.
✨Emphasise Teamwork and Flexibility
The hotel environment is dynamic, so be prepared to talk about your experience working in teams. Share how you’ve supported colleagues in other departments and your willingness to adapt to changing situations. This will show that you’re a team player who can keep the good vibes rolling!
