At a Glance
- Tasks: Create memorable guest experiences and manage hotel operations smoothly.
- Company: Join a top-rated hospitality company that values its people.
- Benefits: Enjoy discounted stays, flexible hours, and free meals on duty.
- Other info: Opportunities for career growth and a supportive workplace culture.
- Why this job: Be part of a vibrant team in a lively hotel environment.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 € per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL Staybridge Suites Liverpool offers comfortable fully‑equipped studio and one‑bedroom suites in the Royal Albert Docks area of Liverpool. Liverpool Lime Street Station is a twenty‑minute walk, with Moorfields and Central Stations both just ten minutes away. The M62 motorway is a twenty‑minute drive and Liverpool John Lennon Airport (LPL) is 25 minutes by taxi. Work delegates can make use of our 14‑capacity Den Meeting Room and have 24‑hour access to the business centre’s copying and scanning services, as well as complimentary Wi‑Fi. During your stay, workout in our 24/7 Fitness Centre, stock up on provisions from The Pantry, and why not join us for our Staybridge Social events, where you can enjoy a drink and bite to eat on us three times a week. Explore Liverpool from our centrally located hotel. You can find us right opposite the new Liverpool Experience Campus (LEX) and our hotel is part of the iconic Royal Albert Docks. Enjoy all that our city has to offer during your stay with us including the famous Wheel of Liverpool, The Beatles Story museum, the Tate Liverpool and a great selection of bars and shopping right on our doorstep.
OUR BENEFITS You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL:
- To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises.
- To have a full working knowledge of the reward programme and its benefits – taking every opportunity to enrol new members.
- Ensure that all charges are correctly posted to the guests bills following the standard procedures.
- Deal with cash, cheque and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
- Ensure all messages received for guests are passed on accurately and as quickly as possible.
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
- Deliver a guest experience that is unique and brings the brand to life.
- Anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates guest satisfaction.
- Ensure IHG values are implemented in hotel’s daily operations.
- To actively support other departments and take action when assistance is needed.
- Ensure that the whole of hotel operations run smoothly from the guest prospective.
- To have a full understanding of all systems and programmes.
- To display a pro‑active and innovative approach to training.
- Some Duty Manager activities may be included.
WHAT WE NEED FROM YOU:
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail‑focused and organised, ensuring every reservation, request, and check‑out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready‑to‑help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast‑paced setting where no two days are the same.
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Receptionist in Liverpool employer: Staybridge Suites Liverpool-Reception General
At RBH Hospitality Management, we prioritise our people, offering a vibrant work culture that celebrates diversity and individuality. As a Receptionist at Staybridge Suites Liverpool, you'll enjoy a range of benefits including discounted hotel rates, flexible working arrangements, and opportunities for professional growth, all while being part of a team that values your contributions and fosters a supportive environment. Located in the iconic Royal Albert Docks, you’ll have the chance to explore the rich culture of Liverpool while enjoying social events and wellness activities throughout the year.
Contact Detail:
Staybridge Suites Liverpool-Reception General Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Liverpool
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the facilities, services, and promotions. This way, when you chat with potential employers, you can show off your knowledge and passion for the place.
✨Tip Number 2
Practice your communication skills! Role-play common guest scenarios with friends or family. Being able to handle inquiries smoothly will make you stand out as a people person who can create memorable experiences.
✨Tip Number 3
Show your problem-solving skills! Think of examples from past experiences where you’ve tackled challenges head-on. Employers love quick thinkers who can keep things running smoothly, especially in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Staybridge Suites Liverpool.
We think you need these skills to ace Receptionist in Liverpool
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your skills that match the job description. Mention your experience in guest services and how you can contribute to creating memorable experiences at Staybridge Suites Liverpool.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Staybridge Suites Liverpool-Reception General
✨Know the Hotel Inside Out
Before your interview, make sure you’re familiar with Staybridge Suites Liverpool and its offerings. Understand the facilities, services, and any special promotions. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a receptionist, being a people person is key. Prepare examples of how you've created memorable experiences for guests or customers in the past. Highlight your communication skills and how you handle inquiries, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Being detail-focused and organised is crucial for this role. Think of specific instances where you’ve successfully managed multiple tasks or resolved issues efficiently. Share these stories to showcase your ability to keep everything running smoothly, even during busy times.
✨Embrace the Team Player Mindset
The hotel industry thrives on teamwork. Be ready to discuss how you’ve collaborated with others in previous roles. Emphasise your flexible attitude and willingness to help out across departments, as this aligns perfectly with the company’s values.
