Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our hotel, assisting guests and ensuring a smooth experience.
- Company: Join Staybridge Suites, a top-rated hospitality brand focused on community and comfort.
- Benefits: Enjoy competitive pay, exclusive discounts, free healthcare, and continuous training opportunities.
- Why this job: Be part of a fun team that values people and offers a unique guest experience.
- Qualifications: Excellent customer service skills and a passion for hospitality are essential.
- Other info: This is an entry-level, full-time role with opportunities for growth.
2 days ago Be among the first 25 applicants
Staybridge Suites Hotels provided pay range
This range is provided by Staybridge Suites Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Receptionist/GSR – Staybridge Suites, Liverpool.
At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.
Staybridge Suites ensure every space features a sense of community, comfort and convenience. With a brand ethos of From Home-to-Home, guests feel like they are at home while on the road. Staybridge Suites operate with fewer colleagues than some of the other IHG brands, so staff need to be naturals when it comes to multi-tasking. Here, you need to be friendly, smart, welcoming and professional – focused on getting the basics right, each and every time.
If you have an inner drive to love what you do – and do it well – and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.
YOUR CORE PURPOSE WILL BE:
- To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises.
- To have a full working knowledge of the reward programme and its benefits – taking every opportunity to enrol new members.
- Ensure that all charges are correctly posted to the guests bills following the standard procedures.
- Deal with cash, cheque and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
- Ensure all messages received for guests are passed on accurately and as quickly as possible.
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
- Deliver a guest experience that is unique and brings the brand to life.
- Anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates guest satisfaction.
- Ensure IHG values are implemented in hotel’s daily operations.
- To actively support other departments and take action when assistance is needed.
- Ensure that the whole of hotel operations run smoothly from the guest prospective.
- To have a full understanding of all systems and programmes
- To display a pro-active and innovative approach to training
- Some Duty Manager activities may be included
WHAT YOU SHOULD BRING:
- Excellent customer service skills with the ability to understand and anticipate guest needs.
- High level of product, service and location knowledge to enhance the guest experience.
- Demonstrate a service attitude that exceeds expectations.
- Candidates with a strong Front office background are preferred
- A good working knowledge of systems is desired
- Previous work experience in hospitality is essential
- Strong people skills with great Teamwork
WHAT WE OFFER:
- £12.46 per hour
- 40 hours/week
- EXCELLENT COMPANY BENEFITS:
- Competitive salary and package
- Exclusive employee discounted rate to IHG and Cycas hotels
- Continuous paid training and development opportunities
- Free healthcare plan (with options to upgrade)
Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer\’s Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.
This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
Please apply in writing by email attaching your CV along with your current salary and notice period.
- All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative
-
Industries
Restaurants
Referrals increase your chances of interviewing at Staybridge Suites Hotels by 2x
Sign in to set job alerts for “Receptionist” roles.
Continue with Google Continue with Google
Liverpool, England, United Kingdom 22 hours ago
Liverpool, England, United Kingdom 1 week ago
Liverpool, England, United Kingdom 3 hours ago
Receptionist – Knowsley & St Helens (Ref: 8722)
Huyton With Roby, England, United Kingdom 1 week ago
Wirral, England, United Kingdom 1 week ago
Liverpool, England, United Kingdom 1 week ago
Atherton, England, United Kingdom 2 weeks ago
Liverpool, England, United Kingdom 5 days ago
Prescot, England, United Kingdom 1 month ago
Ellesmere Port, England, United Kingdom 1 week ago
Liverpool, England, United Kingdom 5 days ago
Warrington, England, United Kingdom 2 months ago
Northwich, England, United Kingdom 1 day ago
Liverpool, England, United Kingdom 1 week ago
Chester, England, United Kingdom 3 weeks ago
Chester, England, United Kingdom 3 weeks ago
Warrington, England, United Kingdom 2 days ago
Prescot, England, United Kingdom 5 days ago
Warrington, England, United Kingdom 2 days ago
Sales And Customer Service Advisor (Reading)
Liverpool, England, United Kingdom 6 days ago
Wrexham, Wales, United Kingdom 19 hours ago
Daresbury, England, United Kingdom 2 days ago
Merseyside, England, United Kingdom 1 day ago
Liverpool, England, United Kingdom 1 month ago
Liverpool, England, United Kingdom 19 hours ago
Aintree, England, United Kingdom 4 days ago
Veterinary Receptionist (Maternity Cover)
Veterinary Receptionist (Maternity Cover)
Liverpool, England, United Kingdom 1 day ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Receptionist/Guest Service Representative employer: Staybridge Suites® Hotels
Contact Detail:
Staybridge Suites® Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Guest Service Representative
✨Tip Number 1
Familiarise yourself with the Staybridge Suites brand and its ethos of 'From Home-to-Home'. Understanding their focus on community and comfort will help you connect with the values they seek in a candidate.
✨Tip Number 2
Highlight your customer service skills during any interactions. Since the role requires anticipating guest needs, showcasing examples of how you've excelled in similar situations can set you apart.
✨Tip Number 3
Be prepared to discuss your experience with multi-tasking. Given that the hotel operates with fewer staff, demonstrating your ability to handle multiple responsibilities efficiently will be crucial.
✨Tip Number 4
Show enthusiasm for continuous learning and development. Mention any relevant training or certifications you've pursued, as this aligns with their commitment to employee growth and development.
We think you need these skills to ace Receptionist/Guest Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise skills like multi-tasking, communication, and teamwork, as these are crucial for the Receptionist role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Staybridge Suites ethos. Mention specific examples of how you've provided excellent customer service in the past.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as your ability to anticipate guest needs and handle transactions accurately. Use keywords from the job listing to make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Staybridge Suites® Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research Staybridge Suites and understand their services, facilities, and special promotions. Being able to discuss these confidently will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Receptionist/Guest Service Representative, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to anticipate and meet guest needs.
✨Emphasise Teamwork and Multi-tasking
Given that the hotel operates with fewer colleagues, highlight your teamwork skills and ability to multi-task. Share specific instances where you successfully collaborated with others or managed multiple responsibilities at once, showcasing your adaptability and efficiency.
✨Exude Positivity and Professionalism
Staybridge Suites values a friendly and welcoming atmosphere. During your interview, maintain a positive attitude, smile, and engage with the interviewers. This will reflect the kind of energy they want in their team and help you stand out as a candidate.