Receptionist/Guest Service Representative in Newcastle upon Tyne

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun. Staybridge Suites ensure every space features a sense of community, comfort and convenience. With a brand ethos of From Home-to-Home, guests feel like they are at home while on the road. Staybridge Suites operate with fewer colleagues than some of the other IHG brands, so staff need to be naturals when it comes to multi-tasking. Here, you need to be friendly, smart, welcoming and professional — focused on getting the basics right, each and every time. If you have an inner drive to love what you do - and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

YOUR CORE PURPOSE WILL BE:

• To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises.
• To have a full working knowledge of the reward programme and its benefits - taking every opportunity to enrol new members.
• Ensure that all charges are correctly posted to the guests’ bills following the standard procedures.
• Deal with cash, cheque and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
• Ensure all messages received for guests are passed on accurately and as quickly as possible.
• Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
• Deliver a guest experience that is unique and brings the brand to life.
• Anticipate guest needs, act upon and follow up guest requests (by escalating to the necessary employee, if required) and deliver a level of service and responsiveness that generates guest satisfaction.
• Ensure IHG values are implemented in hotel’s daily operations.
• To actively support other departments and take action when assistance is needed.
• Ensure that the whole of hotel operations run smoothly from the guest prospective.
• To have a full understanding of all systems and programmes.
• To display a pro‑active and innovative approach to training.
• Some Duty Manager activities may be included.

WHAT YOU SHOULD BRING:

• Excellent customer service skills with the ability to understand and anticipate guest needs.
• An ability to respond, and offer a suitable solution, to guest queries/complaints in an appropriate and respectful manner.
• High level of product, service and location knowledge to enhance the guest experience.
• Demonstrate a service attitude that exceeds expectations.
• Candidates with a strong Front Office background are preferred.
• A good working knowledge of systems is desired.
• Previous work experience in hospitality is essential.
• Strong people skills with great Teamwork.

WHAT WE OFFER:

• 16 hours/week
• EXCELLENT COMPANY BENEFITS:
• Competitive salary and package
• Exclusive employee discounted rate to IHG and Cycas hotels
• Continuous paid training and development opportunities
• Free healthcare plan

Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you! Please apply in writing by email attaching your CV along with your current salary and notice period.

All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.