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For Companies At a Glance
- Tasks: Be the face of our hotel, ensuring every guest feels welcomed and cared for.
- Company: A vibrant hotel in central London, just a stroll from Big Ben.
- Benefits: Join a supportive team, enjoy social events, and develop your hospitality skills.
- Why this job: Make real connections and create memorable experiences for guests every day.
- Qualifications: Proactive attitude, excellent communication skills, and a team spirit.
- Other info: Dynamic work environment with opportunities for personal growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Join an amazing team in a truly exceptional workplace.
Are you looking for:
- A vibrant role in the heart of London?
- A workplace where your personality shines?
- A team that feels more like a family?
If you answered yes, we want to hear from you!
The Role: Guest Service Agent (Receptionist) - 40 hrs/week
As a Guest Service Agent, you’ll be the face of our hotel and the heartbeat of our guest experience. From check-in to check-out, you’ll ensure every guest feels truly welcomed and cared for.
Duties include but are not limited to:
- Greet guests with warmth and professionalism
- Handle check-ins, room allocation, and check-outs
- Manage and adjust room reservations
- Respond to guest needs, complaints, and special requests
- Present hotel services and promote loyalty programs
- Maintain a tidy, secure, and efficient front desk
- Process payments and run administrative reports
- Hosting social evenings for our guests
- Collaborate with housekeeping, maintenance, and F&B teams to ensure smooth operations
Our Service Philosophy:
- Go beyond welcome
- Build real connections
- Make your mark
Our Service Signature:
- Ask Me - Always be ready, always be helpful
What We’re Looking For:
- A proactive, guest-focused attitude
- Excellent communication and interpersonal skills
- Ability to stay calm and resourceful under pressure
- Attention to detail and a team spirit
All employment offers are conditional on two satisfactory references, including one from your most recent employer. You must also provide proof of eligibility to work in the UK.
Ready to bring your smile and skills to a central London hotel that values service, style, and substance? Apply now and start your journey with us!
Guest Service Agent employer: Staybridge Suites® Hotels
Contact Detail:
Staybridge Suites® Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Agent
✨Tip Number 1
Get to know the hotel and its vibe before your interview. Check out their website and social media to understand their service philosophy and what makes them tick. This way, you can tailor your answers to show you're a perfect fit for their team!
✨Tip Number 2
Practice your communication skills! As a Guest Service Agent, you'll need to connect with guests and colleagues alike. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your personality during the interview! They want someone who can bring warmth and professionalism to the role. Be yourself, share your experiences, and let your passion for guest service shine through.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Guest Service Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our service philosophy.
Tailor Your CV: Make sure your CV is tailored to the Guest Service Agent role. Highlight any relevant experience in hospitality or customer service, and showcase your communication skills and ability to handle guest needs.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Share specific examples of how you've gone above and beyond for guests in the past, and how you embody our service signature.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this vibrant role in the heart of London!
How to prepare for a job interview at Staybridge Suites® Hotels
✨Know the Company Inside Out
Before your interview, take some time to research the hotel and its values. Understand their service philosophy and how they aim to create connections with guests. This will help you align your answers with what they’re looking for.
✨Show Off Your People Skills
As a Guest Service Agent, communication is key. Prepare examples of how you've successfully interacted with guests or resolved conflicts in the past. Highlight your proactive attitude and ability to stay calm under pressure.
✨Dress to Impress
First impressions matter! Dress smartly and professionally to reflect the hotel's image. A polished appearance shows that you take the role seriously and are ready to represent the hotel well.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about team dynamics, training opportunities, or how they measure guest satisfaction. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
