At a Glance
- Tasks: Welcome guests and ensure smooth check-ins and check-outs during night shifts.
- Company: Join Scotland’s largest and most diverse hospitality group.
- Benefits: Keep 100% of tips, flexible hours, discounts, and career development opportunities.
- Other info: Enjoy staff meals and access to exclusive perks while working in a dynamic environment.
- Why this job: Be part of a vibrant team and enhance your customer service skills.
- Qualifications: Friendly attitude and a passion for customer service required.
The predicted salary is between 20000 - 25000 £ per year.
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more. We are looking for an experienced and talented Night Receptionist to join our fantastic venue.
As part of Scotsman Hospitality, you will have access to the following benefits that include:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
The Role: As a Night Receptionist, your role will include ensuring that each of our guests receives the warmest and most genuine of welcomes. You will be responsible for ensuring that they are checked in and checked out with minimal disruption. You will be fantastic at dealing efficiently with guest inquiries and providing as much information about the hotel, our services and the local area is an important aspect of your role.
The Person: The ideal candidate will have a great 'can do' approach to customer service, enjoy working with others, and maintain a friendly approach to everyone who you come in contact with. You will be required to work evenings and weekends.
If you think this is the role for you then apply now and a member of the venue team will be in touch.
Night Receptionist in Edinburgh employer: Stay Central Hotel
The Scotsman Group is an exceptional employer, offering a vibrant work culture within Scotland's largest hospitality group. With a commitment to employee growth through the Scotsman Steps training programme, flexible working opportunities, and generous benefits like TRONC electronic tips and discounts across our venues, we ensure that our Night Receptionists thrive in a supportive environment while enjoying meaningful interactions with guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in Edinburgh
✨Tip Number 1
First things first, make sure you know the Scotsman Group inside out. Familiarise yourself with their venues and services so you can chat confidently about them during your interview. It shows you're genuinely interested and ready to represent the brand!
✨Tip Number 2
Practice your customer service skills! As a Night Receptionist, you'll be the face of the venue at night. Think about scenarios you might encounter and how you'd handle them. Role-playing with a friend can help you feel more prepared and relaxed.
✨Tip Number 3
Don’t forget to showcase your personality! The Scotsman Group values a friendly approach, so let your warmth shine through in your interactions. Whether it’s in an interview or a casual chat, being yourself can really set you apart.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Night Receptionist in Edinburgh
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re all about creating genuine connections with our guests.
Tailor Your Application:Make sure to tailor your application specifically for the Night Receptionist role. Highlight your relevant experience and skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the role. We want to know why you’re the best choice!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures it gets to the right people. Plus, you’ll find all the info you need about the role and our fantastic benefits there!
How to prepare for a job interview at Stay Central Hotel
✨Know the Company
Before your interview, take some time to research The Scotsman Group. Familiarise yourself with their venues, values, and what makes them unique in the hospitality industry. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Customer Service Skills
As a Night Receptionist, customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Think about how you handled difficult situations or provided exceptional service, as these stories will highlight your suitability for the role.
✨Prepare for Common Questions
Anticipate questions related to working evenings and weekends, as well as scenarios involving guest inquiries. Practise your responses to questions like 'How would you handle a guest complaint?' or 'What do you think is the most important aspect of being a receptionist?' This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical night looks like for a Night Receptionist. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.
