Automotive Sales Assistant

Company Description Status Motor Group is a family-run automotive business specialising in the buying and selling of used vehicles. We focus on providing customers with a transparent, professional, and stress-free experience, removing the uncertainty often associated with purchasing a car. Our business is built on trust, clear communication, and long-term customer relationships. Role Description This is a full-time, on-site Sales Assistant role based in Barking, Greater London (IG11 0RJ) . The Sales Assistant will play a key role in supporting vehicle sales by managing enquiries, engaging with customers, and guiding them through the buying process. The role is suited to someone confident speaking with customers, organised with follow-ups, and motivated by achieving results while maintaining a high standard of customer service. Must have a driving licence Key Responsibilities Respond to sales enquiries from phone calls, emails, and website leads Follow up on new and existing enquiries in a timely and professional manner Engage with customers on-site and over the phone Discuss vehicle features, pricing, availability, and purchasing options Qualify customer needs and match them with suitable vehicles Support the sales process from initial enquiry through to completion Maintain accurate records of customer enquiries and follow-ups Ensure customers receive clear, honest, and professional information Support day-to-day sales operations and showroom activity Be open to handling social media accounts and responding to online queries Be open to appearing on social media content (e.g. videos or posts) when required Qualifications