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- Tasks: Be the go-to person for customer queries and ensure they have a fantastic experience.
- Company: Join STATSports, the world leader in sports technology with a small business vibe.
- Benefits: Flexible hours, potential for full-time, and a chance to make a real impact.
- Why this job: Work with a dynamic team and see your contributions directly influence elite sports.
- Qualifications: Experience in customer support and great communication skills are essential.
- Other info: Opportunity to innovate and grow in a collaborative environment.
The predicted salary is between 24000 - 36000 £ per year.
About the role
As a customer support representative, you’ll be the main point of contact for our customers worldwide. Day to day you will support customers, helping resolve any issues they have in a friendly and positive way making sure that they have a great experience when interacting with us. In this role you’ll need great communication skills, a positive can-do mindset, creativity, and the ability to deliver practical solutions in a dynamic and collaborative team environment. Initially a fixed term position this has the potential to be converted to full time.
What you’ll do
- Be the first point of contact for customer queries received via social media, email, live chat etc.
- Follow up on orders internally to ensure timelines for customers are in line with company policy.
- Use internal systems to prioritise, elevate and resolve customer queries quickly.
- Resolve and close-out of all complaints working quickly, in line with internal SLAs.
- Pass on potential sales leads to the relevant departments.
- Follow communication procedures, guidelines, and standard operating procedures.
- Sometimes during busy periods you’ll work non-standard hours to make sure we can continue to provide world-class customer support.
About you
You’ll need to have:
- Experience in a customer support role or similar CS role.
- Experience in dealing with customer queries and complaints in one or more of the following channels: email, online chat, social media, phone.
- Experience using Microsoft systems, including Excel, Word and Outlook.
It’d be great if you have:
- Experience using Zendesk or using another ticket-based customer service system.
- Experience providing technical support to customers.
Why STATSports?
We’re still a small business that happen to be the world leader in our field, that means you can be a part of something big. Working at STATSports, you’ll have a real impact and see directly how the day-to-day work you do makes a difference in sport at the elite level. You’ll collaborate with a world class team and be given the freedom to innovate, create and deliver at the highest level.
Customer Service Operative in Newry employer: STATSports
Contact Detail:
STATSports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operative in Newry
✨Tip Number 1
Get to know the company inside out! Research STATSports and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common customer scenarios with friends or family. This will help you feel more confident and ready to tackle any queries that come your way.
✨Tip Number 3
Be proactive during interviews! Think of examples from your past experiences where you've successfully resolved customer issues or improved processes. This will demonstrate your problem-solving skills and positive mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining us at STATSports and ready to make a difference in customer support.
We think you need these skills to ace Customer Service Operative in Newry
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your cover letter and CV. Remember, we’re looking for someone with a positive can-do mindset!
Tailor Your Application: Make sure to tailor your application to the Customer Service Operative role. Highlight your experience in customer support and how you've resolved queries in the past. This shows us that you understand what we’re looking for and that you’re genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do at StudySmarter!
How to prepare for a job interview at STATSports
✨Know the Company Inside Out
Before your interview, take some time to research STATSports. Understand their products, values, and what makes them a leader in their field. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Operative, communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your ability to communicate clearly and positively.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you had to think on your feet to resolve a customer query. Be ready to discuss how you prioritised tasks and delivered practical solutions under pressure. This will highlight your creativity and can-do mindset, which are essential for this role.
✨Prepare for Role-Play Scenarios
Interviews for customer service roles often include role-play scenarios. Practice handling common customer queries or complaints with a friend or family member. This will help you feel more confident and prepared to showcase your skills in a dynamic interview setting.
