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- Tasks: Manage relationships with elite sports clients and provide ongoing support.
- Company: STATSports is a leading GPS player tracking and analysis company, innovating since 2007.
- Benefits: Enjoy hybrid work, 31 days annual leave, private health insurance, and more perks.
- Why this job: Be part of a mission-driven team impacting elite sports and fostering innovation.
- Qualifications: 2:1 in Sports & Exercise Science, customer service experience, and GPS system knowledge required.
- Other info: Diversity and inclusion are core values; all backgrounds are welcome to apply.
The predicted salary is between 20000 - 40000 £ per year.
STATSports Newry Mourne And Down, Northern Ireland, United Kingdom
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STATSports Newry Mourne And Down, Northern Ireland, United Kingdom
14 hours ago Be among the first 25 applicants
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At STATSports, you’ll work with current champions, and help to mould future champions. As part of our team, you will play a part in some of the greatest sporting moments in history. And you’ll have fun doing it! Everything we do helps elite teams and individual athletes of all abilities reach their fullest potential.
We’ve come a long way since 2007 from humble beginnings to world leaders in GPS player tracking and analysis all made possible by our amazing people.
We are a mission-driven collective, we innovate and never sit still, always striving for better and we believe the best is yet to come.
Join the team.
About The Role
We\’re looking for two world class Account Manager to support our professional sports clients globally based in the UK and across Europe.
You’ll own the relationships we have with elite sports organisations providing training, sports consultancy and on-going support daily. In this role, you’ll become an expert in our industry-leading technology and make sure our clients get maximum value from our products and services. This role is hybrid role based out of our HQ in Newry.
Account Management
- Serve as the lead point of contact for all customer account management matters.
- Provide Sports Science consultancy
- Be strategic in your approach, providing proactive, value add account management services
- Ensure clients are using most up to date products, and are fully trained on every aspect of the system
- Be highly personable and professional. Build and maintain strong, long lasting client relationships.
- Ensure the timely and successful delivery of our solutions accordingly to customer needs and objectives.
- Ensure prompt and accurate answers to clients’ queries and assist with challenging requests or issues escalations as needed.
- Ensure client records are up to date and accurate in Salesforce, recording all interactions
- Visit clients throughout the year to ensure client’s needs and objectives are being met.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
- Collaborate with the Sales Team to identify and grow opportunities within territories.
Miscellaneous
- Continued contribution to the Sports Science Department which includes written Performance Insights
- Be committed to continuous professional development, keeping up to date with the latest developments in the athlete monitoring industry including competitor systems as well as Account Management skills
About You
This role is ideal for someone who enjoys building relationships and likes to work in a fast-paced environment. A world class Account Manager at STATSports is organised, has great communication skills and is passionate about providing exceptional customer experiences.
You’ll Need To Have
- At least a 2:1 in Sports & Exercise Science or equivalent.
- Ability to fluently speak English.
- 1 year+ working in a customer focused role.
- Experience working or coaching in High Performance Sports using a GPS Performance Tracking System.
- The ability to travel for work, up to 50% of the time.
Desirable Qualifications
- Experience with Salesforce CRM.
- Fluency in another European language.
STATSports is an equal opportunity employer. If you feel you would be a great addition to the team and are excited by the prospect of forging an impactful career with us, we would love to hear from you. We would particularly welcome applications from women and underrepresented groups.
No-one wins unless everyone wins!
We believe that diverse teams have the greatest impact, so we really care about creating a diverse and inclusive environment. At STATSports, no one wins, unless everyone wins so we’re focused on creating a team where everyone feels they belong. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. If you do, you\’ll be joining an environment where everyone has an equal opportunity to share their opinion, showcase their skills, develop their career and be part of a caring and inclusive team.
Why STATSports?
We’re still a small business that happen to be the world leader in our field, that means you can be a part of something big.
Working at STATSports, you’ll have a real impact and see directly how the day-to-day work you do makes a difference in sport at the elite level.
You’ll collaborate with a world class team and be given the freedom to innovate, create and deliver at the highest level.
As part of the team, you’ll get all the important stuff as well as
- A hybrid working model
- 31 days annual leave
- Our “YAYA Day.” An additional day-off on your birthday
- Enhanced Maternity & Paternity Pay
- Private Health Insurance & Cashback Plan
- Pension Scheme
- Life Cover
- Critical Illness Cover
- Income Protection
- Health and wellbeing Initiative
- Diversity and Inclusion Initiative
- Leisure clothing partnership
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Account Manager employer: STATSports
Contact Detail:
STATSports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with STATSports' products and services. Understanding the technology and how it benefits elite athletes will help you engage confidently with potential clients during interviews.
✨Tip Number 2
Network within the sports industry, especially with professionals who use GPS performance tracking systems. Building relationships can provide insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss your experience in high-performance sports and how it relates to account management. Be ready to share specific examples of how you've successfully managed client relationships or improved customer satisfaction.
✨Tip Number 4
Show your passion for sports science and continuous professional development. Highlight any recent courses or certifications you've completed that relate to athlete monitoring or account management to demonstrate your commitment to the field.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and customer-focused roles. Emphasise any experience you have in high-performance sports or using GPS performance tracking systems, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sports and how your background aligns with STATSports' mission. Mention specific examples of how you've built strong client relationships and provided exceptional customer experiences.
Showcase Your Communication Skills: Since the role requires excellent communication skills, consider including examples in your application that demonstrate your ability to communicate effectively with clients and colleagues, especially in a fast-paced environment.
Highlight Continuous Learning: Mention any ongoing professional development or training you've undertaken related to sports science or account management. This shows your commitment to staying updated in the industry and improving your skills.
How to prepare for a job interview at STATSports
✨Know Your Product Inside Out
As an Account Manager, you'll need to be an expert in STATSports' technology. Familiarise yourself with the products and services offered, and be prepared to discuss how they can benefit elite sports organisations.
✨Showcase Your Relationship-Building Skills
This role is all about building strong client relationships. Be ready to share examples of how you've successfully managed client accounts in the past and how you approach relationship-building in a professional setting.
✨Demonstrate Your Passion for Sports Science
STATSports values candidates who are passionate about sports and athlete performance. Be prepared to discuss your background in Sports & Exercise Science and how it relates to the role, as well as any relevant experiences in high-performance sports.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle challenging client situations. Think of specific instances where you've successfully navigated difficult conversations or resolved issues for clients.
