Client Success Manager, Rights in London

Overview

Stats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting. Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world access to the very best data, content, and insights, improving how sports fans interact with their favourite sports teams and competitions.

Responsibilities

• Act as the primary day-to-day point of contact for assigned rights-holder partners.
• Own and deliver all regular and contractually required reporting, including monthly, quarterly, and annual financial and operational reports.
• Define, execute, and track partner success plans, covering both contractual obligations and broader success metrics.
• Monitor partner health, proactively identifying risks and opportunities to strengthen relationships and support renewals.
• Manage incoming partner requests, ensuring clear prioritisation, tracking, and timely resolution.
• Build, document, and maintain effective internal processes, documentation, and reporting across the Rights team.
• Coordinate closely with Commercial, Finance, Integrity, and other internal teams to ensure seamless partner delivery.
• Take ownership of day-to-day partner management, reducing dependency on senior leadership for operational execution.

Required Qualifications

• 4–5+ years’ experience in sports, media, betting, or a related rights-driven industry.
• Direct experience working with rights and/or rights-holder organisations.
• Proven ability to manage high-value, complex B2B client or partner relationships.
• Experience producing structured client reporting and managing ongoing operational delivery.
• Strong organisational skills with a high level of attention to detail.
• Solid project management capability, with the ability to manage multiple workstreams in parallel.
• Excellent written and verbal communication skills.
• Comfortable working across multiple teams and influencing without direct authority.

Why work at Stats Perform?

We love sports, but we love diverse thinking more! We know that diversity brings creativity, so we invite people from all backgrounds to join us. At Stats Perform you can make a difference; by using your skills and experience every day, you'll feel valued and respected for your contribution.

We take care of our colleagues. We like happy and healthy colleagues. You will benefit from things like Mental Health Days Off, "No Meeting Fridays," and flexible working schedules.

We pull together to build a better workplace and world for all. We encourage employees to take part in charitable activities, utilize their 2 days of Volunteering Time Off, support our environmental efforts, and be actively involved in Employee Resource Groups.

Diversity, Equity, and Inclusion at Stats Perform

By joining Stats Perform, you'll be part of a team that celebrates diversity. A team that is dedicated to creating an inclusive atmosphere where everyone feels valued and welcome. All employees are collectively responsible for developing and maintaining an inclusive environment. That is why our Diversity, Equity, and Inclusion goals underpin our core values. With increased diversity comes increased innovation and creativity, ensuring we're best placed to serve our clients and communities.