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- Tasks: Join our IT team to support staff with tech issues and manage software licenses.
- Company: STATOM Group Ltd is a growing IT services company focused on innovation and customer satisfaction.
- Benefits: Enjoy private medical insurance, eye care benefits, and access to discounts through Perkbox.
- Why this job: This role offers hands-on experience in IT support and a chance to grow your tech skills.
- Qualifications: Proficiency in Microsoft 365 and strong customer service skills are essential; IT certifications are a plus.
- Other info: This is an entry-level, full-time position based in London.
The predicted salary is between 28800 - 42000 £ per year.
1 month ago Be among the first 25 applicants
This range is provided by STATOM Group Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We are looking for a motivated and technically proficient IT Team Member to support our growing IT operations. This role involves the preparation and deployment of hardware for staff, providing first-line support via the IT helpdesk, and managing the company\’s software licenses. The ideal candidate will have solid experience with core Microsoft technologies and demonstrate excellent customer service and communication skills.
Key Responsibilities
Driving licence is essential.
- Prepare and configure laptops, desktops, and other hardware for new and existing staff
- Provide user support through the IT helpdesk, resolving technical issues efficiently and professionally
- Manage and monitor software licenses to ensure compliance and optimize usage
- Support user account management, access permissions, and security policies
- Assist with onboarding and offboarding of staff, including IT setup and decommissioning
- Maintain accurate asset records for hardware and software
- Collaborate with other IT team members on projects and upgrades
Requirements
Essential Skills & Experience
- Proficiency in Microsoft 365 administration and support
- Experience with Microsoft Azure / Entra ID (formerly Azure AD)
- Knowledge and hands-on use of Microsoft Intune for device management
- Strong experience supporting Windows 10 and Windows 11 operating systems
- Good telephone manner and strong verbal and written communication skills
- Proven customer service experience, ideally in an IT support environment
- Ability to work independently and manage time effectively
Preferred Qualifications (Nice To Have)
- IT-related certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate)
- Experience with ticketing systems and remote support tools
- Familiarity with ITIL best practices
- Basic networking knowledge (DNS, DHCP, VPN)
Benefits
Private Medical Insurance (PMI)
We are pleased to offer Private Medical Insurance to all PAYE employees, ensuring you have access to high-quality healthcare when needed.
This benefit will also give you access to:
Employee Assistance Serve (EAP) to support your well-being, offering confidential resources to help you manage personal and professional challenges. Whether you\’re dealing with stress, mental health concerns, or life changes, our EAP provides access to counselling, guidance, and referrals.
General Practitioner (GP) Access – convenient access to GP services to support your health and well-being. Whether you need advice or treatment, our GP access program ensures you have the care you need, when you need it.
Eye Care
We have partnered with Specsavers to provide a comprehensive eye care benefit, which includes coverage for eye exams, as well as support for glasses and contact lenses.
Discount Portal – Perkbox
In our continued efforts to enhance work-life balance, we have partnered with Perkbox to provide access to a wide range of discounts on shopping, entertainment, travel, wellness, and more.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
IT Services and IT Consulting
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IT Helpdesk Engineer employer: Statom Group
Contact Detail:
Statom Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Engineer
✨Tip Number 1
Familiarise yourself with Microsoft 365 and Azure, as these are key technologies for the role. Consider setting up a personal project or lab environment to practice your skills and demonstrate your hands-on experience.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent communication. Role-play common IT support scenarios with friends or family to enhance your ability to handle user queries effectively.
✨Tip Number 3
Get comfortable with ticketing systems and remote support tools. If you haven't used them before, look for free trials or tutorials online to understand how they work and how to manage support tickets efficiently.
✨Tip Number 4
Network with current IT professionals, especially those in helpdesk roles. Join relevant online forums or local meetups to gain insights into the industry and potentially get referrals for the position.
We think you need these skills to ace IT Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies, particularly Microsoft 365 and Azure. Include specific examples of how you've provided IT support and resolved technical issues.
Craft a Strong Cover Letter: In your cover letter, emphasise your customer service skills and your ability to communicate effectively. Mention any relevant certifications or experiences that align with the job requirements.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed software licenses, provided helpdesk support, or worked with Windows operating systems. Use metrics to demonstrate your impact, such as the number of tickets resolved or user satisfaction ratings.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Statom Group
✨Showcase Your Technical Skills
Make sure to highlight your proficiency in Microsoft 365, Azure, and Intune during the interview. Be prepared to discuss specific experiences where you've successfully resolved technical issues or managed software licenses.
✨Demonstrate Excellent Customer Service
Since this role involves first-line support, it's crucial to exhibit strong customer service skills. Share examples of how you've effectively communicated with users and resolved their issues in a professional manner.
✨Prepare for Common IT Scenarios
Anticipate questions related to common IT problems, such as troubleshooting Windows 10/11 issues or managing user accounts. Practising your responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions about the team dynamics, ongoing projects, or the company's approach to IT support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
