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For Companies At a Glance
- Tasks: Manage complex IT issues and provide top-notch support to our team.
- Company: Join Statom Group Ltd., a dynamic company focused on innovative IT solutions.
- Benefits: Enjoy private medical insurance, employee assistance services, and discounts on various perks.
- Why this job: Be a key player in mentoring others while enhancing your technical skills in a supportive environment.
- Qualifications: Bachelor's degree in IT or Computer Science with 5+ years of senior-level experience required.
- Other info: Ideal for tech enthusiasts looking to make a real impact in IT support.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Statom Group Ltd. is seeking a highly skilled Senior IT Support Technician to join our dynamic IT team. In this role, you will be responsible for managing complex IT issues, providing technical support to staff, and ensuring the overall health of our IT systems. You will act as a key point of contact for technical quieries and will play a crucial role in mentoring junior staff members.
Key Responsibilities
- Provide high-level technical support for IT infrastructure and systems, ensuring timely resolution of incidents and requests.
- Oversee the IT helpdesk operations, ensuring efficient service delivery and user satisfaction.
- Assist in the design, implementation, and maintenance of IT systems, including servers, networks, and cloud solutions.
- Monitor IT performance metrics and proactively identify areas for improvement.
- Implement IT best practices, policies, and procedures to enhance operational efficiency.
- Collaborate with external vendors and service providers for hardware and software procurement.
- Conduct training sessions for end-users on IT systems and best practices.
- Manage IT asset inventory and ensure compliance with licensing agreements.
- Provide mentorship and guidance to junior IT support staff.
- Document technical procedures and maintain an updated knowledge base.
Essential Skills & Experience
- Bachelor\’s degree in Information Technology or Computer Science.
- Minimum of 5 years of experience in IT support, with a focus on senior-level technical roles.
- Strong knowledge of Microsoft Windows Server, Active Directory, and Microsoft Azure management.
- Proficiency in Microsoft 365, Intune, and other related cloud services.
- Experience in networking and troubleshooting hardware issues.
- Excellent problem-solving skills and the ability to work under pressure.
- Exceptional communication skills, both verbal and written.
- A strong commitment to customer service and team collaboration.
Preferred Qualifications (Nice to Have)
- Relevant IT certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator Associate).
- Familiarity with ITIL service management practices.
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
Private Medical Insurance (PMI)
We are pleased to offer Private Medical Insurance to all PAYE employees, ensuring you have access to high-quality healthcare when needed.
Employee Assistance Service (EAP)
to support your well-being, offering confidential resources to help you manage personal and professional challenges. Whether you\’re dealing with stress, mental health concerns, or life changes, our EAP provides access to counselling, guidance, and referrals.
General Practitioner (GP) Access
– convenient access to GP services to support your health and well-being. Whether you need advice or treatment, our GP access program ensures you have the care you need, when you need it.
Eye Care
We have partnered with Specsavers to provide a comprehensive eye care benefit, which includes coverage for eye exams, as well as support for glasses and contact lenses.
Discount Portal – Perkbox
In our continued efforts to enhance work-life balance, we have partnered with Perkbox to provide access to a wide range of discounts on shopping, entertainment, travel, wellness, and more.
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Senior IT Support Technician employer: Statom Group Ltd.
Contact Detail:
Statom Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Technician
✨Tip Number 1
Familiarise yourself with the latest technologies and tools mentioned in the job description, such as Microsoft Azure and Intune. Being well-versed in these platforms will not only boost your confidence but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the IT support community, especially those who have experience in senior roles. Engaging with them can provide valuable insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved complex IT issues in the past. Highlighting your problem-solving skills and ability to work under pressure will resonate well with the hiring team.
✨Tip Number 4
Showcase your mentoring experience by preparing anecdotes about how you've guided junior staff in previous roles. This will illustrate your leadership capabilities and align with the responsibilities outlined in the job description.
We think you need these skills to ace Senior IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in senior roles. Emphasise your technical skills with Microsoft Windows Server, Active Directory, and cloud services like Microsoft Azure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and customer service commitment. Mention specific examples of how you've managed complex IT issues or mentored junior staff in previous roles.
Highlight Relevant Certifications: If you have any relevant IT certifications, such as CompTIA Network+ or Microsoft Certified: Azure Administrator Associate, be sure to include them prominently in your application. This can set you apart from other candidates.
Showcase Communication Skills: Since exceptional communication is essential for this role, provide examples in your application of how you've effectively communicated technical information to non-technical staff or collaborated with teams to resolve IT issues.
How to prepare for a job interview at Statom Group Ltd.
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Microsoft Windows Server, Active Directory, and Azure management. Highlight specific examples of complex IT issues you've resolved and how you approached them.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when troubleshooting hardware or networking issues, as this will showcase your analytical skills.
✨Emphasise Communication and Mentorship
Since the role involves mentoring junior staff, be ready to share your experiences in training others. Discuss how you communicate technical information clearly and effectively to non-technical users.
✨Familiarise Yourself with ITIL Practices
While not mandatory, having knowledge of ITIL service management practices can set you apart. Be prepared to discuss how you’ve implemented best practices in previous roles to enhance operational efficiency.
