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- Tasks: Drive client success and ensure long-term value across high-value accounts.
- Company: Join Statista, the leading global business data platform with a diverse culture.
- Benefits: Work remotely, enjoy flexible hours, and access wellness options.
- Why this job: Make an impact by empowering clients with data-driven insights and solutions.
- Qualifications: 3+ years in Client Success or Account Management in a SaaS environment.
- Other info: Collaborate with international teams and enjoy career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
At Statista, we're all about facts and data, for we are the world's leading business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions. Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York, Berlin and Tokyo. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees. We value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters – keep writing it as part of our team.
Your Role:
- Drive product onboarding, adoption, value realization, and long-term success across high-value multi-product accounts.
- Run regular check-ins and business reviews to align on goals, track success metrics, and surface new use cases.
- Develop and execute tailored active success plans for strategic accounts, aligned to business objectives and product use cases, and drive measurable outcomes through adoption of core and advanced product capabilities.
- Identify and document success-driven expansion opportunities in collaboration with Account Management team.
- Collaborate with Product, Support and Marketing teams to deliver customer outcomes.
Your Profile:
- 3+ years of experience in Client Success/Account Management in a SaaS environment.
- Proven track record of managing renewals and improving retention, adoption, and customer satisfaction.
- Strong consultative and excellent communication skills across seniority levels with internal and external stakeholders.
- Comfortable with data, interpreting usage trends and translating them into clear actions and stories.
- Experience working cross-functionally with Sales, Product, and Support to drive outcomes.
- Fluent in English; additional languages are a plus.
What we offer:
- Work from abroad up to 30 calendar days a year.
- Hybrid work and flex-time.
- International team and social events.
- Subsidized urban mobility and access to fitness and wellness options.
- Free access to Langdock and all its amazing functionalities.
- Career & training opportunities.
- Attractive locations and modern offices.
- Mental health support with OpenUp.
Some of the benefits listed here apply only to the German entity and to Junior-level roles or above.
Key Client Success Manager in London employer: Statista
Contact Detail:
Statista Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Client Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Statista on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Statista's products inside out. Show us how you can drive product adoption and success for clients by sharing relevant examples from your past experience.
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on our radar.
✨Tip Number 4
Be ready to discuss data! Since we love facts and figures, prepare to talk about how you've used data to improve client satisfaction and retention in your previous roles.
We think you need these skills to ace Key Client Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Client Success Manager role. Highlight your experience in Client Success and how it aligns with our goals at Statista. We want to see how you can drive product adoption and customer satisfaction!
Showcase Your Data Skills: Since we’re all about facts and data, don’t forget to mention your comfort with data analysis. Share examples of how you've interpreted usage trends and turned them into actionable insights. This will show us you’re ready to help our clients succeed!
Communicate Clearly: Your communication skills are key! Use clear and concise language in your application. We want to see how you can engage with stakeholders at all levels, so make sure your writing reflects that ability.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Statista!
How to prepare for a job interview at Statista
✨Know Your Data
Since Statista is all about facts and data, make sure you brush up on relevant statistics and trends in the SaaS industry. Be prepared to discuss how data can drive client success and share examples of how you've used data to improve customer outcomes in your previous roles.
✨Tailor Your Success Stories
Think about specific instances where you've driven product adoption or improved customer satisfaction. Tailor these stories to align with the responsibilities of the Key Client Success Manager role, highlighting your consultative approach and ability to develop success plans that meet business objectives.
✨Showcase Cross-Functional Collaboration
Statista values teamwork across departments. Prepare to discuss how you've worked with Sales, Product, and Support teams in the past. Share examples of how this collaboration led to successful outcomes for clients, demonstrating your ability to drive results through teamwork.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that show your interest in Statista's culture and growth plans. Ask about their approach to client success and how they measure success metrics, which will also give you insight into how you can contribute to their goals.
