Location: Central UK Location (100% On-Site)
Salary: Competitive + On-Call Allowance
Contract: Permanent, Full-Time
Role Overview
We are recruiting a hands‑on IT Service Desk Engineer to join an established multi‑site organisation. You will provide 1st and 2nd line operational support across corporate offices, regional branches, and distribution hubs, taking complete ownership of tickets from triage to resolution.
Key Responsibilities
- 1st/2nd Line Support: Resolve incidents across corporate, branch, and warehouse environments.
- Site & Operational Infrastructure: Support branch hardware, specialized terminal/POS systems, handheld scanners, thermal printers, and site connectivity.
- Endpoint Management: Build, configure, and deploy devices using Microsoft Intune, SCCM/MECM, and Autopilot across the full user lifecycle.
- Systems Administration: Manage M365 (Exchange, Teams, SharePoint), Entra ID/Active Directory, GPO, and JML processes.
- Virtualization & Networks: Troubleshoot Citrix virtual desktop sessions, DNS, DHCP, Wi-Fi, and VPN issues.
- Projects & Upgrades: Assist with site rollouts, hardware refreshes, and process documentation.
Required Experience
- Certifications: CompTIA A+, Network+, or Security+ required.
- Experience: Proven track record in a 1st/2nd Line Support role within multi‑site, retail, or distribution environments.
- Technical Proficiency: Strong skills in Windows 10/11, M365/Entra ID, Intune/SCCM, Citrix, and core networking (TCP/IP, DNS, DHCP).
- Key Soft Skills: Strong end‑to‑end ticket ownership, clear communication, and ability to thrive in a fast‑paced setting.
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Information Technology Technician in London employer: Station
Join a dynamic retail organisation in Central London as an IT Service Desk Engineer, where you'll be at the forefront of technology and customer service. With a strong emphasis on employee growth, you will benefit from ongoing training and career development opportunities within a supportive and collaborative IT team. Enjoy a competitive salary, bonus potential, and the chance to work in a varied environment that values your contributions and fosters long-term career progression.
