At a Glance
- Tasks: Provide 1st line IT support and troubleshoot issues for users in a Microsoft environment.
- Company: Established organisation with a supportive internal IT team.
- Benefits: Competitive day rate, flexible work options, and potential for contract extension.
- Other info: Opportunity to work with advanced technologies and grow your career in IT.
- Why this job: Join a collaborative team and enhance your IT skills while making a real impact.
- Qualifications: Experience in 1st line IT support and strong troubleshooting skills required.
The predicted salary is between 40000 - 45000 £ per year.
We’re working with an established organisation seeking a strong 1st Line IT Support Engineer to join their internal IT team on a contract basis. This role will focus on providing excellent first-line technical support to end users across a Microsoft environment, resolving incidents and service requests while delivering a high level of customer service. The successful candidate will be comfortable supporting users both remotely and face-to-face and will have the opportunity to gain exposure to more advanced support activities within a collaborative IT team.
Key Responsibilities
- Provide 1st line technical support via phone, email, remote access and desk-side support
- Troubleshoot and resolve common hardware, software and user access issues
- Support Microsoft 365 applications and services
- Manage user accounts, password resets and permissions within Active Directory and Azure AD
- Support Windows 10 and Windows 11 desktop environments
- Assist with device provisioning and management through Intune / Endpoint Manager
- Support Microsoft Teams and SharePoint users
- Escalate more complex technical issues to senior team members where appropriate
- Assist with user onboarding and offboarding processes
- Maintain accurate ticket updates, technical documentation and knowledge articles
- Support IT asset management and inventory processes
- Deliver a high standard of customer service to end users across the business
Required Experience
- Proven experience in a 1st Line IT Support or Service Desk position
- Good knowledge of Microsoft 365 applications and services
- Experience supporting Windows 10 and Windows 11 environments
- Experience administering user accounts in Active Directory and/or Azure AD
- Strong troubleshooting skills across hardware, software and end-user issues
- Excellent communication and customer service skills
- Experience working with ticketing systems and managing support requests
- Ability to prioritise workload and manage multiple tasks effectively
Desirable Experience
- Exposure to Intune / Microsoft Endpoint Manager
- Exposure to Microsoft Teams and SharePoint administration
- Basic networking knowledge and troubleshooting skills
- Experience within an ITIL-based support environment
- Relevant Microsoft certifications
This is an excellent opportunity for a customer-focused IT support professional to join a supportive team environment, gain exposure to a broad Microsoft technology stack and make an immediate impact within a well-established organisation. For further information or a confidential discussion, please get in touch.
Information Technology Support Engineer in Kettering employer: Station
Join a well-established organisation in Northampton as an IT Support Engineer, where you will thrive in a collaborative and supportive work culture. With a focus on employee growth, you will have the opportunity to enhance your skills in a dynamic Microsoft environment while enjoying the flexibility of one day working from home each week. This role not only offers competitive day rates but also the chance to make a meaningful impact by delivering exceptional customer service to end users.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in Kettering
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Station that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Information Technology Support Engineer in Kettering
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Station, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Station can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Station will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Station
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Station. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Station.
