We are partnered with a fast-growing IT solutions provider looking for a hands-on Infrastructure Team Leader to lead their advanced escalation and proactive engineering team. This role combines senior people management, queue control, major incident response, and technical guidance across Microsoft cloud and hybrid environments. Location: London / Hybrid Type: Permanent Package: Up to 65,000
Key Responsibilities
- Team Leadership: Lead, coach, and develop Infrastructure engineers in the UK while guiding offshore support teams.
- Escalations & Major Incidents: Manage the 3rd Line ticket queue, major incidents, root cause analysis, and preventative problem management.
- Proactive Engineering: Oversee technical health checks, M365/Azure environment assessments, and automated remediation.
- Service Transition: Lead project-to-support onboarding, runbook creation, and operational change reviews.
Essential Requirements
- MSP Leadership: Proven experience leading or supervising 3rd Line or senior infrastructure engineers in an MSP environment.
- Microsoft Ecosystem: Strong technical background in M365, Azure, Entra ID, Intune, and Active Directory.
- ITIL Operations: Deep understanding of incident, problem, change, and major incident processes.
- People & Client Management: Strong coaching capability paired with excellent client-facing communication skills during incidents.
Desirable Skills
- Microsoft certifications across Azure or Modern Workplace (e.g., AZ-104, MS-102).
- Experience with ITSM platforms, ISO compliance standards, or SOC/security interfaces.
#J-18808-Ljbffr
Infrastructure Team Lead employer: Station
Join a dynamic retail organisation in Central London as an IT Service Desk Engineer, where you'll be at the forefront of technology and customer service. With a strong emphasis on employee growth, you will benefit from ongoing training and career development opportunities within a supportive and collaborative IT team. Enjoy a competitive salary, bonus potential, and the chance to work in a varied environment that values your contributions and fosters long-term career progression.
