At a Glance
- Tasks: Support and manage Microsoft 365 environments and troubleshoot various technologies.
- Company: Established Managed Service Provider in Birmingham with a dynamic team.
- Benefits: Competitive salary, full-time role, and opportunities for career progression.
- Other info: Clear progression into advanced roles and exposure to exciting projects.
- Why this job: Join a fast-paced environment and work with diverse technologies and clients.
- Qualifications: Experience in Level 2 support, strong Microsoft 365 skills, and troubleshooting abilities.
The predicted salary is between 32000 - 37000 € per year.
An established and growing Managed Service Provider is looking for a Level 2 Desktop Support Engineer to join their technical team, supporting a broad client base across cloud, infrastructure, and end-user environments. This is a hands-on, generalist role suited to someone who enjoys working across a variety of technologies and environments, with a strong focus on Microsoft 365, infrastructure support, and customer-facing service delivery.
Key responsibilities:
- Supporting and administering Microsoft 365 environments, including Intune, Entra ID, MFA, and security policies.
- Managing endpoint devices and assisting with device compliance and security (Defender).
- Supporting backup and recovery processes using tools such as Veeam.
- Troubleshooting and maintaining virtual environments (Hyper-V and/or VMware).
- Supporting Remote Desktop Services and/or Azure Virtual Desktop environments.
- Managing and resolving networking issues (DNS, DHCP, TCP/IP, VPNs, VLANs).
- Handling a high volume of incidents and service requests within an ITSM tool, prioritising effectively.
- Performing patching, updates, and general infrastructure maintenance.
- Supporting and maintaining Active Directory environments.
- Creating and maintaining technical documentation.
- Escalating more complex infrastructure or project work to senior engineers where required.
What we're looking for:
- Experience in a Level 2 support role, ideally within an MSP environment.
- Strong Microsoft 365 administration experience (Intune, Entra ID, Exchange Online).
- Solid troubleshooting skills across Windows environments and infrastructure.
- Good understanding of networking fundamentals (DNS, DHCP, VPNs, VLANs).
- Experience with virtualisation platforms (Hyper-V or VMware).
- Familiarity with backup and recovery solutions (e.g. Veeam).
- Experience working with ticketing systems and managing competing priorities.
- Strong communication skills with both technical and non-technical users.
Nice to have:
- Exposure to Azure services.
- Experience with Virtual Desktop.
- Basic understanding of high availability and disaster recovery concepts.
- Scripting or automation (PowerShell).
- Previous MSP experience.
This is a great opportunity to join a fast-paced MSP environment where you'll gain exposure to a wide range of technologies, clients, and projects, with clear progression into 3rd line or infrastructure roles over time. If this looks like the right fit for you, please apply and I'll be in touch as soon as possible.
Desktop Support Engineer in Hull employer: Station
Join a dynamic Managed Service Provider in Birmingham, where you'll thrive in a collaborative work culture that values innovation and employee development. With a focus on Microsoft 365 and diverse technologies, this role offers hands-on experience and clear pathways for career progression, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in Hull
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or join online forums where you can chat with other Desktop Support Engineers. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, troubleshooting successes, and any cool tech you've worked with. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Microsoft 365, networking, and virtualisation. Practise explaining your thought process when troubleshooting issues, as this will show your problem-solving skills in action.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people in our team.
We think you need these skills to ace Desktop Support Engineer in Hull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365 and any relevant support roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Desktop Support Engineer role. Share specific examples of your troubleshooting skills and customer service experience that align with our needs.
Show Off Your Technical Skills:When filling out your application, make sure to mention your familiarity with tools like Veeam, Hyper-V, and any ticketing systems you've used. We love seeing candidates who can hit the ground running with their technical know-how!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Station
✨Know Your Tech Inside Out
Make sure you brush up on your Microsoft 365 skills, especially Intune and Entra ID. Be ready to discuss how you've managed endpoint devices and security policies in past roles. The more specific examples you can provide, the better!
✨Show Off Your Troubleshooting Skills
Prepare to talk about your troubleshooting process, especially in Windows environments. Think of a few challenging incidents you've resolved and be ready to explain your thought process and the tools you used, like Veeam for backup and recovery.
✨Communicate Clearly
Since you'll be dealing with both technical and non-technical users, practice explaining complex concepts in simple terms. This will show that you can bridge the gap between tech jargon and user-friendly language, which is crucial in a support role.
✨Prioritisation is Key
Be prepared to discuss how you manage competing priorities, especially when handling a high volume of incidents. Share examples of how you've effectively used ITSM tools to prioritise tasks and ensure timely resolutions.
