At a Glance
- Tasks: Lead and enhance end-user technology services for a dynamic client.
- Company: Join a forward-thinking tech company in Edinburgh or Glasgow.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by optimising IT services and improving user experiences.
- Qualifications: Proven experience in IT Service Desk management and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Technology Desktop Services Manager (Contract)
Location
Edinburgh or Glasgow (Hybrid - 2 days per week onsite)
We’re supporting a client in appointing an experienced Technology Desktop Services Manager to lead the optimisation and enhancement of their end‑user technology services.
This contract is suited to an experienced technology professional who can assess existing service delivery, identify opportunities for improvement and implement best practice across desktop support, asset management, service management and supplier engagement.
The successful contractor will work with internal stakeholders and technical teams to improve service performance, strengthen operational processes and enhance the overall user experience.
The role
- Drive continuous improvement initiatives across desktop support and end‑user technology services.
- Delivery of Service remediation projects.
- Review and optimise IT asset management processes, governance and lifecycle controls.
- Assess supplier performance, support vendor engagement and recommend improvements to service delivery and commercial value.
- Support major incident coordination where required, ensuring effective communication and timely resolution.
- Improve knowledge management, documentation and self‑service resources to increase efficiency and reduce repeat incidents
- Review and enhance IT Service Desk operations, processes and service performance.
Experience required
- Strong background leading and improving IT Service Desk or End User Services environments.
- Expertise in IT Asset Management and lifecycle governance.
- Experience working with third‑party suppliers and service providers to improve operational performance.
- Strong understanding of ITIL Service Management principles.
- Excellent stakeholder engagement and communication skills.
- Demonstrable experience delivering service improvement and operational change.
- Technical understanding of Microsoft end‑user technologies and enterprise desktop environments.
If this role is of interest then please share your CV and we will contact you at our earliest possible convenience.
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Desktop Services Manager - 3 Mth Contract - Edinburgh Hybrid employer: Station
As a Desktop Services Manager in Edinburgh, you will join a forward-thinking company that prioritises employee growth and development within a collaborative hybrid work environment. With a strong focus on continuous improvement and innovation, the company offers unique opportunities to enhance your skills while working closely with internal stakeholders and technical teams to drive impactful changes in end-user technology services. Enjoy a supportive culture that values your contributions and fosters a sense of community, making it an excellent place for meaningful and rewarding employment.
