At a Glance
- Tasks: Provide top-notch IT support and troubleshoot Citrix environments for users.
- Company: Established organisation with a focus on technology and user experience.
- Benefits: Competitive salary, ongoing learning, and career progression opportunities.
- Other info: Hands-on role in a collaborative environment with exposure to modern technologies.
- Why this job: Join a dynamic team and make a real impact in IT support.
- Qualifications: Strong Citrix support experience and excellent troubleshooting skills.
The predicted salary is between 50000 - 60000 £ per year.
Location
Central London (Office Based – 5 Days Per Week)
Contract
- Permanent, Full-Time
- We're working with a well-established organisation seeking an experienced
Senior Citrix Support Engineer to join its internal technology team.
This is a hands-on, customer-focused support role where you'll provide technical expertise while delivering an exceptional experience to users across the business.
You'll work within a fast-paced IT support function, resolving a wide range of technical issues, maintaining core Microsoft and Citrix technologies, and ensuring users receive a responsive, high-quality support service.
This opportunity would suit someone who enjoys remaining hands-on, takes pride in solving technical problems, and has strong experience supporting Citrix environments alongside modern Microsoft technologies.
Key Responsibilities
- Provide high-quality IT support to users across the business.
- Deliver an outstanding customer experience, acting as a trusted point of contact for technical support.
- Support, administer and troubleshoot Citrix environments, ensuring reliable access to business-critical applications.
- Resolve complex 2nd and 3rd line support issues across desktop, infrastructure and virtual desktop technologies.
- Manage incidents, service requests and technical issues through the IT service management platform, working to agreed service levels.
- Administer and support Microsoft Active Directory, Entra ID and Microsoft 365.
- Configure and support Windows devices, user accounts and permissions.
- Diagnose and resolve hardware, software, networking and desktop support issues.
- Support user onboarding, offboarding and device provisioning.
- Work collaboratively with internal IT colleagues and third-party suppliers.
- Create and maintain technical documentation and knowledge base articles.
- Contribute to continuous improvement across the IT support function.
- Required Experience
- Strong hands-on experience supporting and troubleshooting Citrix environments.
- Experience working at 3rd Line level within an enterprise support environment.
- Administration of Active Directory and Microsoft Entra ID.
- Good working knowledge of Microsoft 365.
- Experience working within a busy, ticket-driven IT support environment.
- Strong troubleshooting skills across Windows desktop technologies and end-user devices.
- Excellent communication and stakeholder management skills.
- A customer-first approach with a genuine passion for delivering outstanding IT support.
- Citrix Cloud or Citrix Daa S.
- Citrix Director and Citrix Studio.
- Windows Server administration.
- Microsoft Intune or Endpoint Manager.
- Service Now or similar ITSM platforms.
- ITIL Foundation.
- Relevant Microsoft or Citrix certifications.
- What's on Offer
- Competitive salary of £50,000 - £60,000 plus benefits.
- A varied and rewarding role supporting a diverse user base.
- Exposure to modern Microsoft and Citrix technologies.
- Ongoing learning and professional development.
- Supportive and collaborative team environment.
- Excellent opportunities for career progression.
If you have strong Citrix support experience and enjoy delivering high-quality technical support in a hands-on environment, we'd love to hear from you.
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Citrix Engineer employer: Station
As a leading technology firm based in Central London, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. With a strong focus on professional development, we offer numerous opportunities for career progression, competitive salaries, and a comprehensive benefits package, making us an excellent employer for those looking to make a meaningful impact in the field of infrastructure and security.
StudySmarter Expert Advice🤫
We think this is how you could land Citrix Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Station values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Station might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Station!
✨Direct Apply to Station
Let's not forget to apply directly through the Station website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Citrix Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Station.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Station. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Station
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
