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- Tasks: Support and manage modern workplace technologies and infrastructure for diverse clients.
- Company: Dynamic Managed Service Provider with a focus on innovation and growth.
- Benefits: Competitive salary, flexible working, and opportunities for professional development.
- Other info: Clear career progression into senior roles and exposure to a variety of projects.
- Why this job: Join a fast-paced environment and work with cutting-edge technologies to make a real impact.
- Qualifications: Experience in 2nd Line or Infrastructure Support, especially with Microsoft 365 and hybrid environments.
The predicted salary is between 40000 - 44000 £ per year.
An established and growing Managed Service Provider is looking for a technically strong Modern Workplace & Infrastructure Engineer to join their technical team, supporting a broad client base across cloud, infrastructure, and end-user environments. This role is suited to someone operating above a traditional desktop support level, with strong hands-on experience across Microsoft 365, Intune, hybrid infrastructure, virtualization, backup technologies, and endpoint management.
You’ll be joining a fast-paced MSP environment supporting a range of modern workplace and infrastructure technologies, while acting as an escalation point for more complex technical issues and assisting with infrastructure improvements and project work.
Key responsibilities:- Supporting and administering Microsoft 365 environments, including Intune, Entra ID, Exchange Online, MFA, Conditional Access, and security policies
- Managing endpoint devices, Autopilot deployments, compliance policies, application deployment, and endpoint security
- Supporting backup and recovery processes using tools such as Veeam
- Troubleshooting and maintaining virtual environments (Hyper-V and/or VMware)
- Supporting hybrid infrastructure environments across both cloud and on-prem systems
- Supporting Active Directory, Group Policy, and Windows Server environments
- Handling escalated infrastructure, endpoint, and user-related incidents within an ITSM platform
- Performing patching, updates, monitoring, and general infrastructure maintenance
- Assisting with infrastructure migrations, deployments, and improvement projects
- Supporting onboarding/offboarding processes, permissions, and user account administration
- Creating and maintaining technical documentation and knowledge base articles
- Working closely with senior engineers, third-party suppliers, and internal stakeholders to maintain service continuity and SLA performance
- Experience in a strong 2nd Line or Infrastructure Support role, ideally within an MSP environment
- Strong Microsoft 365 administration experience (Intune, Entra ID, Exchange Online, Teams, SharePoint)
- Hands-on experience with Microsoft Intune / Endpoint Manager and endpoint compliance
- Experience supporting hybrid cloud and on-prem infrastructure environments
- Good understanding of virtualization technologies (Hyper-V and/or VMware)
- Experience with backup and recovery solutions (Veeam highly desirable)
- Solid understanding of Windows Server, Active Directory, and Group Policy
- Strong troubleshooting skills across infrastructure, endpoints, and Microsoft environments
- Experience working within ITIL-aligned support environments and ticketing systems
- Strong communication skills with both technical and non-technical users
- Exposure to Azure services
- PowerShell scripting or automation experience
- Experience supporting Azure Virtual Desktop or Remote Desktop environments
- Understanding of high availability and disaster recovery concepts
- Previous experience acting as an escalation point or mentoring junior engineers
This is a great opportunity to join a growing MSP environment where you’ll gain exposure to a wide range of technologies, clients, and infrastructure projects, with clear progression into senior infrastructure or modern workplace engineering roles over time. If this looks like the right fit for you, please apply and I’ll be in touch as soon as possible.
Infrastructure Engineer in Birmingham employer: Station
Contact Detail:
Station Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Engineer in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and technical expertise. This is especially important for roles like Infrastructure Engineer where hands-on experience is key. Let your work speak for itself!
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to Microsoft 365, Intune, and hybrid infrastructures. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals to join our team, so make sure you put your best foot forward!
We think you need these skills to ace Infrastructure Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your hands-on experience with Microsoft 365, Intune, and any relevant infrastructure projects you've worked on. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit for our fast-paced MSP environment. Let us know what excites you about working with modern workplace technologies.
Show Off Your Troubleshooting Skills: In your application, don’t forget to mention specific examples of how you've tackled complex technical issues in the past. We love seeing problem-solving in action, especially when it comes to infrastructure and endpoint management!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Station
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Intune, and hybrid infrastructure. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've faced. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to talk about complex technical issues you've resolved in the past. Think of a few challenging situations where you acted as an escalation point or improved a process. This will demonstrate your ability to handle the fast-paced MSP environment.
✨Familiarise Yourself with ITIL Practices
Since the role involves working within ITIL-aligned support environments, it’s crucial to understand ITIL principles. Be ready to discuss how you've applied these practices in previous roles, especially in ticketing systems and incident management.
✨Communicate Clearly and Confidently
Strong communication skills are key, especially when dealing with both technical and non-technical users. Practice explaining complex concepts in simple terms, and be prepared to showcase your ability to collaborate with team members and stakeholders.