At a Glance
- Tasks: Support and manage Microsoft 365 environments and troubleshoot various technologies.
- Company: Established Managed Service Provider in Birmingham with a dynamic team.
- Benefits: Competitive salary, full-time role, and opportunities for career progression.
- Other info: Clear progression into advanced roles and exposure to exciting projects.
- Why this job: Join a fast-paced environment and work with diverse technologies and clients.
- Qualifications: Experience in Level 2 support, strong Microsoft 365 skills, and troubleshooting abilities.
The predicted salary is between 32000 - 37000 £ per year.
An established and growing Managed Service Provider is looking for a Level 2 Desktop Support Engineer to join their technical team, supporting a broad client base across cloud, infrastructure, and end-user environments. This is a hands-on, generalist role suited to someone who enjoys working across a variety of technologies and environments, with a strong focus on Microsoft 365, infrastructure support, and customer-facing service delivery.
Key responsibilities:
- Supporting and administering Microsoft 365 environments, including Intune, Entra ID, MFA, and security policies.
- Managing endpoint devices and assisting with device compliance and security (Defender).
- Supporting backup and recovery processes using tools such as Veeam.
- Troubleshooting and maintaining virtual environments (Hyper-V and/or VMware).
- Supporting Remote Desktop Services and/or Azure Virtual Desktop environments.
- Managing and resolving networking issues (DNS, DHCP, TCP/IP, VPNs, VLANs).
- Handling a high volume of incidents and service requests within an ITSM tool, prioritising effectively.
- Performing patching, updates, and general infrastructure maintenance.
- Supporting and maintaining Active Directory environments.
- Creating and maintaining technical documentation.
- Escalating more complex infrastructure or project work to senior engineers where required.
What we’re looking for:
- Experience in a Level 2 support role, ideally within an MSP environment.
- Strong Microsoft 365 administration experience (Intune, Entra ID, Exchange Online).
- Solid troubleshooting skills across Windows environments and infrastructure.
- Good understanding of networking fundamentals (DNS, DHCP, VPNs, VLANs).
- Experience with virtualisation platforms (Hyper-V or VMware).
- Familiarity with backup and recovery solutions (e.g. Veeam).
- Experience working with ticketing systems and managing competing priorities.
- Strong communication skills with both technical and non-technical users.
Nice to have:
- Exposure to Azure services.
- Experience with Virtual Desktop.
- Basic understanding of high availability and disaster recovery concepts.
- Scripting or automation (PowerShell).
- Previous MSP experience.
This is a great opportunity to join a fast-paced MSP environment where you’ll gain exposure to a wide range of technologies, clients, and projects, with clear progression into 3rd line or infrastructure roles over time. If this looks like the right fit for you, please apply and I’ll be in touch as soon as possible.
Desktop Support Engineer in Birmingham employer: Station
As a leading technology firm based in Central London, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. With a strong focus on professional development, we offer numerous opportunities for career progression, competitive salaries, and a comprehensive benefits package, making us an excellent employer for those looking to make a meaningful impact in the field of infrastructure and security.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in Birmingham
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars related to desktop support. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or a GitHub account showcasing your troubleshooting prowess, make sure to share it during interviews. It’s a great way to demonstrate your hands-on experience.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios you might face as a Desktop Support Engineer, especially around Microsoft 365 and networking issues. Practising your responses can really help you stand out.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Desktop Support Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365 and any relevant support roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Desktop Support Engineer role and how your background makes you a great fit. We love seeing genuine enthusiasm!
Showcase Your Troubleshooting Skills:In your application, mention specific examples of how you've tackled technical issues in the past. We’re keen on your problem-solving abilities, especially in Windows environments and networking!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Station
✨Know Your Tech Inside Out
Make sure you brush up on your Microsoft 365 skills, especially Intune and Entra ID. Be ready to discuss how you've managed endpoint devices and tackled security policies in past roles. The more specific examples you can provide, the better!
✨Show Off Your Troubleshooting Skills
Prepare to talk about your troubleshooting process, especially in Windows environments. Think of a few challenging incidents you've resolved and be ready to explain your thought process. This will show your problem-solving abilities and technical know-how.
✨Communicate Clearly
Since you'll be dealing with both technical and non-technical users, practice explaining complex concepts in simple terms. During the interview, focus on clear communication to demonstrate your ability to bridge the gap between tech and users.
✨Familiarise Yourself with ITSM Tools
Get comfortable with the ticketing systems and ITSM tools mentioned in the job description. Be prepared to discuss how you've prioritised incidents and service requests in the past. Showing that you understand the workflow will give you an edge.
