At a Glance
- Tasks: Assist patients and manage enquiries in a friendly, efficient manner.
- Company: Join a supportive GP Surgery team in West Wickham.
- Benefits: Flexible part-time hours with a positive work environment.
- Other info: Great opportunity for career growth in healthcare.
- Why this job: Make a difference in patients' lives while developing your customer service skills.
- Qualifications: Enthusiastic, organised, and excellent communication skills required.
The predicted salary is between 13 - 16 € per hour.
Receptionist Hours - Part time: Monday 08:00-13:00, Tuesday 08:00-13:00, Wednesday 13:00-18:00, Friday 13:00-18:00. Total hours per week 20 hours.
We are looking for a dynamic, enthusiastic and motivated individual to join our Reception Team to work in our GP Surgery in West Wickham, Bromley. General Practice has undergone enormous change in the last year and to keep up we have recognised the need to increase staffing to help cope with increasing demand. We require someone who is enthusiastic, flexible, well organised and able to provide excellent customer service.
Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Liaise with the Duty Doctor regarding any home visit requests.
- Advise patients of relevant charges for private (non General Medical Services) services.
GP Receptionist employer: Station Road Surgery
Join our dedicated team at a GP Surgery in West Wickham, Bromley, where we prioritise a supportive and collaborative work environment. As a part-time GP Receptionist, you'll benefit from flexible hours, opportunities for professional growth, and the chance to make a meaningful impact on patient care. Our practice values enthusiasm and excellent customer service, ensuring that you feel valued and empowered in your role.
StudySmarter Expert Advice🤫
We think this is how you could land GP Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP surgery. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in joining their team.
✨Tip Number 2
Practice makes perfect! Consider doing mock interviews with friends or family. This will help you get comfortable with common questions and allow you to showcase your customer service skills, which are crucial for a receptionist role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction with your potential employers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace GP Receptionist
Some tips for your application 🫡
Show Your Enthusiasm:We want to see your passion for the role! Make sure to express your enthusiasm for working in a GP surgery and how you can contribute to our friendly team. A little excitement goes a long way!
Tailor Your Application:Don’t just send a generic application. Take the time to tailor your CV and cover letter to highlight your relevant experience and skills that match the job description. We love seeing how you fit into our vision!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially in a role that involves assisting patients.
Apply Through Our Website:Make sure to apply through our website for the best chance of being noticed! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Station Road Surgery
✨Know Your Role
Make sure you understand the responsibilities of a GP Receptionist. Familiarise yourself with the tasks mentioned in the job description, like handling patient enquiries and managing appointments. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories to highlight your ability to handle various situations with patience and professionalism.
✨Practice Your Communication Skills
As a GP Receptionist, you'll be communicating with patients and healthcare professionals regularly. Practise clear and concise communication. You might even want to do a mock interview with a friend to get comfortable explaining how you'd handle specific scenarios, like dealing with an upset patient.
✨Be Flexible and Adaptable
The job requires someone who can adapt to changes and manage a busy environment. Prepare to discuss how you've handled change in previous roles or how you would approach unexpected situations. Showing that you're flexible and can think on your feet will impress the interviewers.
