At a Glance
- Tasks: Join our Bar and Waiting team to create memorable experiences for guests.
- Company: Be part of Marston's, voted Best Pub Employer at The Publican 2024 Awards.
- Benefits: Enjoy 30% off meals, flexible hours, and a £4.50 meal deal on shift.
- Other info: We celebrate individuality and support your well-being with various resources.
- Why this job: Grow your skills in a vibrant atmosphere with diverse teammates and career pathways.
- Qualifications: No experience needed; just bring your passion for great service and teamwork.
We’re on the lookout for new Bar and Waiting teammates to join our team!
New to hospitality? You won’t be for long! Make a name for yourself in one of our pubs. Our Bar and Waiting teams are at the heart of it all, right where the magic happens. It’s not just a shift on the bar. It’s mastering the best pint. It’s not just delivering delicious, quality food. It’s about creating those happy, memorable moments that leaves our guests coming back for more.
Whether you’re an expert now or you’re just starting out, we’re here to help you become your absolute best. We'll give you the skills you need via our internal career pathway (DNA) including access to our innovative app-based training.
As part of our Bar and Waiting team you’ll:
- Be the face of our pubs creating and maintaining a vibrant and welcoming atmosphere.
- Be responsible for taking orders, serving and upselling our fantastic food and drinks.
- Be passionateabout providing brilliant customer service.
- Care about the wider team, turning your hand to support wherever needed.
- Gain people, marketing and operational skills whilst getting paid for it!
- Be encouraged to progress in your role whilst achieving a long‑term career (if that’s what you’re after).
What comes next is up to you: Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all.
We’ll also support you through our internal career pathway (DNA) with the goal of becoming a supervisor.
What you get from us:
- 30% off at all our pubs, restaurants, and hotels
- A reliable hours contract, to give you the security you deserve
- Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
- Flexible and part time hours offered to work around your family or higher education
- Marston’s Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
- Health Screening Discounts
- Long Service Awards
- Gym Discounts
- 24-hour GP helpline
- Mortgage Advice and support
- Fantastic range of apprenticeship programmes to support your career
- A friendly and lively atmosphere, working alongside passionate and diverse teammates
- Access to Licensed Trade Charity for financial, mental, and emotional well‑being support
Bar and Waiting Staff employer: Station Garden (92713)
At Station Garden, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member plays a crucial role in creating unforgettable guest experiences. With our innovative DNA app-based training and clear internal career pathways, we empower you to grow your skills and advance towards supervisory roles, all while enjoying the perks of working in a supportive and dynamic environment in East Hagbourne.
StudySmarter Expert Advice🤫
We think this is how you could land Bar and Waiting Staff
✨Tip Number 1
Familiarise yourself with the menu and drinks offered at our pubs. Knowing the ins and outs of what we serve will not only impress during your interview but also help you engage with customers effectively.
✨Tip Number 2
Show your enthusiasm for customer service! During any interactions, whether in person or over the phone, demonstrate your passion for creating memorable experiences for guests. This is key in the hospitality industry.
✨Tip Number 3
Network with current employees if possible. They can provide insights into the company culture and what it takes to succeed in the role. Plus, a referral from a team member can give you an edge in the hiring process.
✨Tip Number 4
Be prepared to discuss your flexibility and availability. Our roles often require adaptability, so highlighting your willingness to work various shifts can make you a more attractive candidate.
We think you need these skills to ace Bar and Waiting Staff
Some tips for your application 🫡
Understand the Role:Before applying, take some time to understand what being part of the Bar and Waiting team entails. Familiarise yourself with the responsibilities mentioned in the job description, such as taking orders, serving food and drinks, and providing excellent customer service.
Tailor Your CV:Make sure your CV highlights any relevant experience, even if it's not directly in hospitality. Focus on skills like teamwork, communication, and customer service, which are crucial for this role. If you have any experience in fast-paced environments, be sure to mention it!
Craft a Personal Cover Letter:Write a cover letter that reflects your personality and enthusiasm for the role. Mention why you want to work in hospitality and how you can contribute to creating memorable experiences for guests. Show your passion for customer service and teamwork.
Proofread Your Application:Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Station Garden (92713)
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any experiences you've had in customer service or working in a team, even if they're not directly related to bar or waiting roles. This will demonstrate your eagerness to learn and grow in the position.
✨Know the Menu
Familiarise yourself with the pub's menu and drink offerings before the interview. Being able to discuss specific dishes or drinks shows that you're genuinely interested in the role and ready to engage with customers about what’s on offer.
✨Emphasise Teamwork Skills
Since the role involves working closely with others, highlight your ability to work as part of a team. Share examples of how you've supported colleagues in previous roles or how you’ve contributed to a positive team environment.
✨Prepare for Customer Service Scenarios
Think about common customer service scenarios you might encounter in a bar or restaurant setting. Be ready to discuss how you would handle difficult situations or provide excellent service, as this will show your problem-solving skills and commitment to customer satisfaction.
