At a Glance
- Tasks: Manage Enterprise accounts, driving retention and expansion through strategic consulting.
- Company: Join AB Tasty, a global leader in AI-powered experience optimisation solutions.
- Benefits: Enjoy flexible work, competitive salary, and comprehensive health care.
- Other info: Collaborate with a diverse team across 8 countries and enjoy career development opportunities.
- Why this job: Make a real impact on user experiences for top brands like McDonald's and L'Oréal.
- Qualifications: 4-5 years in Customer Success or Account Management within a SaaS company.
The predicted salary is between 60000 - 75000 £ per year.
About AB Tasty is a global leader in AI-powered experience optimization solutions, enabling brands to personalize, experiment, recommend, and search to deliver exceptional experiences across their websites and apps.
About AB Tasty is a global leader in AI-powered experience optimization solutions, enabling brands to personalize, experiment, recommend, and search to deliver exceptional experiences across their websites and apps.
Our integrated platform offers web and API-based solutions that help companies align their digital, e-commerce, and product teams, maximizing digital impact to create seamless and engaging experiences for their customers.
At AB Tasty, we are committed to continuous innovation and exploring cutting-edge technologies to ensure we provide state-of-the-art solutions.
Every project is an opportunity to push boundaries and make a real impact on user satisfaction.
Leading brands such as Kering, Mc Donald\u2019s, L\'Or\eal, Disneyland Paris, and LVMH use AB Tasty\'s platform to achieve their revenue goals by maximizing the impact of their digital initiatives.
Since our founding in 2009, AB Tasty has established itself as a key player in the industry, with offices across North America, Europe, and Asia Pacific (Australia and Singapore).
We foster a collaborative environment where teams work together to exceed expectations and deliver tangible results for our clients.
Job Description
WHO WE ARE Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions?
We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties!
Since our founding in 2009, we\u2019ve partnered with over 1000 clients, including renowned brands like Kering, Mc Donald\u2019s, Ulta Beauty, L\'Oreal, Disneyland Paris, and LVMH among others.
With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future.
At AB Tasty, we\'re more than just a company d we\'re a community.
Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth.
Our Company Culture Is At The Heart Of Everything We Do. We Have Our Core Values That Shape Our Daily Interactions And Guide Us In Our Mission
- We bring client satisfaction
- We are impactful
- We go above and beyond
- We live one team, one dream
We\u2019re committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact.
We also know that a happy team is a productive team, that\u2019s why at AB Tasty, we\u2019re not just about delivering top-notch digital experiences - we\u2019re committed to nurturing our team and their professional journeys.
- Learn More About AB Tasty And Our Teams
- About Us
- Your Journey with Us
- AB Tasty on Welcome to the Jungle
- THE TEAM
Team Name & Location: Enterprise Customer Success team, based in London.
Team
Composition: You will join a global Customer Success organization of 12 CSMs, including a dedicated Enterprise pod of 4 CSMs (becoming 5 with this hire) spread across the UK, India, and Tel Aviv.
You will report to Scarlett Tuplin, Head of Customer Success & UK Head of Key Account Management, and work closely with Sales, Product, and Technical teams to support our largest international clients.
Role
Overview: This role is dedicated to owning a portfolio of Enterprise accounts (clients above \u00a370k ARR), acting as a trusted strategic advisor to drive retention, expansion, and long-term solution adoption.
Tech Stack & Tools: You will primarily use our proprietary AB Tasty platform, with a focus on both client-side and server-side implementations, alongside tools like Salesforce and Google Suite.
Additional
Information: This is a London-based role with approximately 80% of your working time spent in the UK, including regular presence in our London office, and occasional travel to meet clients or collaborate with team members in India and Tel Aviv.
Strong technical curiosity is required to manage complex Enterprise client needs, but no development skills are necessary.
- YOUR MISSION
- Manage a portfolio of Enterprise clients (£70k+ ARR), driving retention and expansion through strategic consulting and proactive engagement to reduce churn and maximize value.
- Build and maintain strong, trust-based relationships with key Enterprise stakeholders, guiding them through onboarding, solution adoption, and long-term growth initiatives.
- Drive customer satisfaction and loyalty by delivering impactful recommendations on experimentation, testing and personalization strategies, based on performance data and business goals.
- Lead optimization workshops, CRO meetings, Quarterly Business Reviews and training sessions while ensuring clients are equipped to implement and scale successful campaigns.
- Liaise with Sales, Product and Technical teams to align on client needs, deliver technical support for campaign set-up, and translate customer insights into actionable feedback for product improvement.
- Act as a strategic advisor and advocate for your Enterprise customers, presenting KPIs, performance summaries and success stories to both end-users and C-level stakeholders.
- What You\'ll Bring
- Proven experience in Customer Success or Account Management within a Saa S company, with 4-5 years of relevant experience managing large, strategic Enterprise accounts.
- Confidence in consulting on CRO, UX, or analytics-related projects, and communicating effectively with both technical and non-technical audiences up to C-level.
- Eagerness to develop strong customer relationships, translate data into strategy, and navigate technical conversations around topics like server-side implementation.
If you don\u2019t meet 100% of these qualifications, tell us why you\u2019d still be a great fit for this role in your application!
- WHY YOU\'LL LOVE IT HERE
- Make a Real Impact: Directly influence our success and contribute to the company\'s growth.
- Ownership & Autonomy: We believe in truste—no micromanagement, just the freedom to excel.
- International Culture: Collaborate with a diverse, global team across 8 countries.
- Career Development: We offer vast opportunities for professional growth, education, and upward mobility.
- Flexible Work: Enjoy a hybrid setup with up to 3 remote workdays per week, plus a £50/month remote work allowance.
- Perks: Centrally located London office, 25 days of paid leave, comprehensive AXA Health Care fully paid by AB Tasty, generous parental leave (12 weeks maternity / 4 weeks second parent), wedding leave, and the opportunity to work remotely from abroad or hop between AB Tasty hubs globally.
- INTERVIEW PROCESS
- Step 1: Discovery interview with Fay7al Bennegadi, Talent Acquisition Specialist.
- Step 2: Hiring Manager interview with Scarlett Tuplin, Head of Customer Success.
- Step 3: Case study presentation with Scarlett Tuplin and Parth (UK Head of Key Account Management).
- Step 4: Final meeting with Lee Brooker, Senior Customer Success Manager.
AB Tasty is an equal opportunity employer.
We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- DETAILS
- Contract: Permanent full-time
- Location: London
- Remote: up to 3 days/week
- Additional Information
- Contract Type: Full-Time
- Location: London
- Possible partial remote
- #J-18808-Ljbffr
SENIOR CUSTOMER SUCCESS MANAGER, ENTERPRISE - UNITED KINGDOM M/F/D employer: STATION F
At STATION F, we pride ourselves on being an exceptional employer that fosters innovation and collaboration in the heart of Harrow, UK. Our dynamic work culture encourages creativity and offers meaningful opportunities for professional growth, allowing you to make a real impact on policy implementation through cutting-edge software solutions. With flexible remote options and a commitment to employee development, we provide a unique environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land SENIOR CUSTOMER SUCCESS MANAGER, ENTERPRISE - UNITED KINGDOM M/F/D
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at STATION F. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like STATION F before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace SENIOR CUSTOMER SUCCESS MANAGER, ENTERPRISE - UNITED KINGDOM M/F/D
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to STATION F:Your cover letter is your chance to shine! Tell us why you want to work at STATION F specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at STATION F!
How to prepare for a job interview at STATION F
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
