At a Glance
- Tasks: Drive customer satisfaction and retention while nurturing strong relationships with commercial clients.
- Company: Join a dynamic team at a leading tech company in Manchester.
- Benefits: Enjoy health insurance, extra days off, and flexible remote work options.
- Other info: Collaborate with a diverse global team and enjoy vast professional development opportunities.
- Why this job: Be a key player in our growth and influence customer success directly.
- Qualifications: 3+ years in Customer Success, excellent communication, and analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
As a Customer Success Manager in our UK team based in Manchester, you will play a critical role in driving customer satisfaction, retention, and growth by fostering strong relationships and ensuring customers maximise the value of our solutions.
What You'll Do
- Own and nurture a portfolio of commercial customers, ensuring long‑term success.
- Act as the main point of contact, providing strategic guidance and data‑driven recommendations on long‑term testing and personalisation optimisation strategies.
- Collaborate with Key Account Managers to conduct regular business reviews (QBRs) to demonstrate ROI and drive account expansion.
- Proactively identify churn risks and implement strategies to improve retention.
- Maintain a high level of customer engagement and satisfaction with a focus on customer‑led strategy.
- Provide technical consulting on tests and personalisation and assist set‑up and learning with the AB Tasty solution.
- Analyse and identify new areas for optimisation following data analysis.
- Help provide customer references and case studies; actively provide constructive feedback to the product team to improve AB Tasty products.
- Work closely with agencies and partners supporting shared customers, ensuring alignment on strategy, execution, and value delivery.
What You'll Bring
- At least 3 years of work experience in Customer Success.
- Customer‑focused, organised with a proactive mindset.
- Fluent in English with excellent verbal and written communication skills.
- Analytical thinker who can translate complex data into profitable marketing plans.
- Interest in UX, e‑commerce, analytics or CRO.
- Desirable: experience working with digital agencies, technology partners, or channel ecosystems in a customer‑facing role.
- Willingness and ability to travel as needed to meet clients on‑site, particularly in Manchester and Ireland.
- Strong soft skills: energetic, enthusiastic, self‑motivated, open‑minded.
Why You'll Love It Here
- Directly influence success and be a key player in the company’s growth.
- Ownership & autonomy: trust and freedom to excel and take charge of your own journey.
- International culture: collaborate with a diverse, global team across 8 countries.
- Professional development: vast opportunities for learning, education, and advancement.
- Flexible work: up to 3 days of remote work per week.
- Benefits: health insurance, additional days off, and support for remote working expenses.
Details
- Contract: Permanent, Full‑Time.
- Location: Manchester.
- Work policy: Hybrid.
CUSTOMER SUCCESS MANAGER - UK - M/F/D in Manchester employer: STATION F
As a Customer Success Manager in our vibrant Manchester office, you will thrive in a dynamic work culture that prioritises customer satisfaction and professional growth. With a strong emphasis on ownership and autonomy, you'll have the opportunity to directly influence the company's success while collaborating with a diverse international team. Enjoy flexible working arrangements, comprehensive benefits, and ample opportunities for personal and professional development in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER SUCCESS MANAGER - UK - M/F/D in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company you're eyeing. A friendly chat can give us insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company’s culture and values. We want to show that we’re not just a good fit for the role, but also for the team. Tailor your answers to reflect how our skills align with their mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable we are talking about our experiences and skills, the better we’ll perform when it counts.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us on their radar and show our enthusiasm for the role. Let’s remind them why we’re the perfect fit for their Customer Success Manager position!
We think you need these skills to ace CUSTOMER SUCCESS MANAGER - UK - M/F/D in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience and skills that align with what we’re looking for, like customer engagement and data analysis.
Showcase Your Soft Skills:We value energetic and enthusiastic individuals! Don’t forget to mention your soft skills in your application. Share examples of how you've built strong relationships and driven customer satisfaction in previous roles.
Be Data-Driven:Since this role involves analysing data to drive decisions, include any experience you have with data analysis or optimisation strategies. Show us how you’ve used data to improve customer outcomes in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at STATION F
✨Know Your Customers
Before the interview, research the company’s customer base and understand their needs. Be ready to discuss how you can enhance customer satisfaction and retention based on your past experiences.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive decisions in previous roles. Highlight specific instances where your analytical thinking led to successful outcomes, especially in customer success or optimisation strategies.
✨Demonstrate Your Communication Skills
As a Customer Success Manager, communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing with a friend to refine your responses and ensure you convey your ideas effectively.
✨Be Proactive About Challenges
Think about potential churn risks and how you would address them. During the interview, share your proactive strategies for improving retention and customer engagement, showing that you’re not just reactive but also forward-thinking.
