HEAD OF KEY ACCOUNT MANAGEMENT - UNITED KINGDOM M/F/D

About AB Tasty

AB Tasty is a global leader in AI‑powered experience optimization solutions, enabling brands to personalize, experiment, recommend, and search to deliver exceptional experiences across their websites and apps. Our integrated platform offers web and API‑based solutions that help companies align their digital, e‑commerce, and product teams, maximizing digital impact to create seamless and engaging experiences for their customers. At AB Tasty, we are committed to continuous innovation and exploring cutting‑edge technologies to ensure we provide state‑of‑the‑art solutions. Every project is an opportunity to push boundaries and make a real impact on user satisfaction.

Leading brands such as Kering, McDonald’s, L’Oréal, Disneyland Paris, and LVMH use the AB Tasty platform to achieve their revenue goals by maximizing the impact of their digital initiatives. Since our founding in 2009, AB Tasty has established itself as a key player in the industry, with offices across North America, Europe, and Asia Pacific (Australia and Singapore). We foster a collaborative environment where teams work together to exceed expectations and deliver tangible results for our clients.

WHO WE ARE

Ready to shape the future of digital optimization as part of a global leader in AI‑powered experience solutions? AB Tasty recently joined forces with VWO to create one of the most comprehensive and innovative digital experimentation and experience optimization platforms in the market. Together, we empower brands to deliver smarter, faster, and more impactful digital experiences across the entire customer journey. Since 2009, AB Tasty has partnered with 1,000+ global brands including Kering, McDonald’s, Ulta Beauty, L’Oréal, Disneyland Paris, and LVMH. With a strong international presence across Europe, North America, and APAC, and a global team of 400+ talents across the AB Tasty and VWO ecosystem, we are building the future of digital optimization—powered by AI, experimentation, personalization, and data. Our mission is simple: help brands grow by creating meaningful user experiences that drive business performance. Joining us means stepping into a dynamic, international environment where innovation, ownership, and impact are not buzzwords—but daily realities.

We bring client satisfaction. We are impactful. We go above and beyond. We live one team, one dream.

THE TEAM

Team Name & Location: The UK Key Account Management team, based in our London office, covering the UK, Netherlands, and Nordics markets.

Team Composition: You will manage a team of 3‑5 Key Account Managers and work closely with internal stakeholders including the UK VP of Sales, the Head of Customer Success UK, Partner Sales Managers, Customer Success Managers, Solutions Engineers, and Revenue Operations. Externally, you will engage with C‑level decision‑makers and senior stakeholders at Enterprise accounts across the region.

Role Overview: As Head of KAM UK, you will lead and structure the UK Key Account Management team, owning the market coverage strategy and driving the overall commercial performance of the existing client portfolio across the UK, Netherlands, and Nordics.

Tech Stack & Tools: Salesforce (CRM & forecasting), Gong (call intelligence), Slack (internal communication), Google Workspace (Drive, Docs, Sheets), and the AB Tasty platform (Web Experimentation, Personalization, Feature Experimentation, Recommendations & Search).

Additional Information: This role is based in our London office. Occasional travel within the UK and to the Paris headquarters may be required for team meetings, client visits, and company events.

YOUR MISSION

• Define and execute the UK market coverage strategy, ensuring optimal allocation of accounts across London and the rest of the UK, Netherlands, and Nordics.
• Manage, coach, and upskill the KAM team, fostering a high‑performance culture and ensuring career progression and talent development within the team.
• Drive strategic Enterprise account growth and lead key client transitions — including flagship accounts to maximize retention, upsell, and cross‑sell.
• Build and maintain strong commercial relationships with senior decision‑makers (C‑level) at key accounts, acting as the executive sponsor for the region’s most strategic clients.
• Collaborate closely with the UK VP of Sales, Head of Customer Success UK, and Partner Managers to align on go‑to‑market strategy, client health, and revenue targets.
• Work hand‑in‑hand with CSM teams on client use cases, QBRs, and adoption initiatives to ensure clients derive maximum value from the AB Tasty platform.

What You’ll Bring

• Proven experience managing commercial or sales teams in a SaaS, Digital, or Martech environment, with a strong hunter mindset and track record of exceeding revenue targets.
• Confidence in engaging and influencing senior decision‑makers (C‑level), with the ability to navigate complex Enterprise buying processes and multi‑stakeholder environments.
• Demonstrated ability to build, structure, and develop high‑performing teams — with a coaching‑oriented leadership style and a genuine commitment to talent development.
• Strong commercial acumen and strategic thinking, with experience defining and executing market coverage strategies for a regional portfolio.
• Eagerness to operate in a fast‑paced, international environment, bringing proactivity, resilience, and a results‑driven approach to every challenge.

If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!

WHY YOU’LL LOVE IT HERE

• Make a Real Impact: Directly influence our success and contribute to the company’s growth.
• Ownership & Autonomy: We believe in trust—no micromanagement, just the freedom to excel.
• International Culture: Collaborate with a diverse, global team across 8 countries.
• Career Development: We offer vast opportunities for professional growth, education, and upward mobility.
• Flexible Work: Enjoy a balanced schedule with up to 3 days of remote work per week.

INTERVIEW PROCESS

• Step 1: Discovery interview with Fayçal Bennegadi, Talent Acquisition Team Leader.
• Step 2: Hiring Manager interview with Will Bashford, UK VP of Sales.
• Step 3: Case study presentation with a team member.
• Step 4: Final meeting with a member of the Leadership team.

DETAILS

• Contract: Permanent full‑time
• Location: London
• Remote: up to 2 days/week