At a Glance
- Tasks: Manage a portfolio of Mid Market clients, driving retention and expansion through strategic engagement.
- Company: Join AB Tasty, a leader in AI-powered experience optimisation solutions.
- Benefits: Enjoy flexible work, competitive salary, health care, and generous leave policies.
- Other info: Collaborate with a diverse global team and enjoy excellent career development opportunities.
- Why this job: Make a real impact on client success and contribute to innovative digital experiences.
- Qualifications: Experience in Customer Success or Account Management within a SaaS environment.
The predicted salary is between 52650 - 64350 £ per year.
About
AB Tasty is a global leader in AI-powered experience optimization solutions, enabling brands to personalize, experiment, recommend, and search to deliver exceptional experiences across their websites and apps.
Our integrated platform offers web and API-based solutions that help companies align their digital, e-commerce, and product teams, maximizing digital impact to create seamless and engaging experiences for their customers.
At AB Tasty, we are committed to continuous innovation and exploring cutting-edge technologies to ensure we provide state-of-the-art solutions.
Every project is an opportunity to push boundaries and make a real impact on user satisfaction.
Leading brands such as Kering, Mc Donald's, L'Oréal, Disneyland Paris, and LVMH use AB Tasty's platform to achieve their revenue goals by maximizing the impact of their digital initiatives.
Since our founding in 2009, AB Tasty has established itself as a key player in the industry, with offices across North America, Europe, and Asia Pacific (Australia and Singapore).
We foster a collaborative environment where teams work together to exceed expectations and deliver tangible results for our clients.
Job Description
WHO WE ARE
Ready to shape the future of digital optimization as part of Wingify, the company bringing VWO and AB Tasty together?
Wingify brings VWO and AB Tasty together as one company, and one platform, built to make every digital experience relevant in the moment it happens.
Following the merger of the two pioneers earlier this year, we unify experimentation, personalization, customer insights, commerce optimization, feature management, and customer engagement on a shared data foundation, with AI built into the core rather than bolted on top, powered by Wingz, our embedded AI engine.
We call this Agentic Experience Optimization.
Wingify brings together more than $105 million in revenue, 4,000 customers, and 700 employees across 11 offices worldwide, two teams that have each spent over 15 years in digital experience optimization.
We serve brands including L'Oréal, LVMH, Decathlon, Puma, Forbes, Motorola, AXA, and De Beers, and we are building the future of digital optimization, powered by AI, experimentation, personalization, and data.
Our mission is simple: help brands grow by creating meaningful user experiences that drive business performance.
Joining us means stepping into a dynamic, international environment where innovation, ownership, and impact are not buzzwords—but daily realities.
- Our Culture Is Driven By Strong Values
- We bring client satisfaction
- We are impactful
- We go above and beyond
- We live one team, one dream
We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact.
We also know that a happy team is a productive team, that's why at Wingify, we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys.
THE TEAM
Team Name & Location: Mid Market Customer Success team, based in London.
Team
Composition: You will join a global Customer Success organization of 12 CSMs spread across the UK, India, and Tel Aviv.
You will report to Rebecca Ingersoll-Smith, CS Team Lead - Commercial UK & Northern Europe, and work closely with Sales, Product, and Technical teams to support a high-volume portfolio of Mid Market clients.
Role
Overview: This role is dedicated to owning a portfolio of approximately 40–60 Mid Market accounts (clients between £20k and £70k ARR), combining scaled, tech-touch engagement with targeted strategic advice to drive retention, expansion, and long-term solution adoption.
Tech Stack & Tools: You will primarily use our proprietary Wingify platform, alongside tools like Salesforce and Google Suite.
Additional
Information: This is a London-based role with approximately 80% of your working time spent in the UK, including regular presence in our London office, and occasional travel to meet clients or collaborate with team members in India and Tel Aviv.
Strong technical curiosity is required to manage a diverse range of client needs, but no development skills are necessary.
- YOUR MISSION
- Manage a portfolio of approximately 40–60 Mid Market clients (£20k–£70k ARR), driving retention and expansion through a scaled, tech-touch engagement model that reduces churn and maximizes value.
- Build and maintain strong, trust-based relationships with key stakeholders across your portfolio, guiding clients efficiently through onboarding, solution adoption, and growth opportunities.
- Drive customer satisfaction, product adoption, and loyalty by delivering data-driven recommendations on experimentation, testing, and personalization strategies aligned with each client's business goals.
- Lead scalable onboarding sessions, webinars, optimization workshops, business reviews, and training sessions that equip clients to implement and scale successful campaigns.
- Liaise with Sales, Product, and Technical teams to align on client needs, support campaign set-up, and translate customer insights into actionable feedback for product improvement.
- Act as a trusted advisor and advocate for your Mid Market customers, sharing KPIs, performance summaries, and success stories, and flagging upsell and expansion opportunities to Sales.
- What You'll Bring
- Proven experience in Customer Success or Account Management within a Saa S company, ideally managing a high-volume portfolio of Mid Market accounts.
- Confidence in consulting on CRO, UX, or analytics-related projects, prioritizing effectively across a large portfolio, and communicating clearly with both technical and non-technical audiences.
- Eagerness to develop strong customer relationships at scale, translate data into strategy, and navigate technical conversations around topics like server-side implementation.
- WHY YOU'LL LOVE IT HERE
- Make a Real Impact: Directly influence our success and contribute to the company's growth.
- Ownership & Autonomy: We believe in trust—no micromanagement, just the freedom to excel.
- International Culture: Collaborate with a diverse, global team across 11 offices worldwide.
- Career Development: We offer vast opportunities for professional growth, education, and upward mobility.
- Flexible Work: Enjoy a hybrid setup with up to 3 remote workdays per week, plus a £50/month remote work allowance.
- Perks: Centrally located London office, 25 days of paid leave, comprehensive AXA Health Care fully paid by Wingify, generous parental leave (12 weeks maternity / 4 weeks second parent), wedding leave, and the opportunity to work remotely from abroad or hop between Wingify hubs globally.
- INTERVIEW PROCESS
- Step 1: Discovery interview with Fayçal Bennegadi, Talent Acquisition Specialist.
- Step 2: Hiring Manager interview with Rebecca Ingersoll-Smith, CS Team Lead.
- Step 3: Case study presentation with a team member.
- Step 4: Final meeting
- DETAILS
- Contract: Permanent full-time
- Location: London
- Remote: up to 3 days/week
- Additional Information
- Contract Type: Full-Time
- Location: London
- Possible partial remote
- #J-18808-Ljbffr
CUSTOMER SUCCESS MANAGER, MID MARKET - UNITED KINGDOM employer: STATION F
At STATION F, we pride ourselves on being an exceptional employer that fosters innovation and collaboration in the heart of Harrow, UK. Our dynamic work culture encourages creativity and offers meaningful opportunities for professional growth, allowing you to make a real impact on policy implementation through cutting-edge software solutions. With flexible remote options and a commitment to employee development, we provide a unique environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER SUCCESS MANAGER, MID MARKET - UNITED KINGDOM
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at STATION F. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like STATION F before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CUSTOMER SUCCESS MANAGER, MID MARKET - UNITED KINGDOM
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to STATION F:Your cover letter is your chance to shine! Tell us why you want to work at STATION F specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at STATION F!
How to prepare for a job interview at STATION F
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
