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- Tasks: Support the Finance team by processing customer orders and resolving delivery issues.
- Company: Join a dynamic finance department focused on customer satisfaction.
- Benefits: Permanent role with weekend hours, competitive pay, and a supportive team environment.
- Other info: Opportunity for growth in logistics and customer service within a collaborative setting.
- Why this job: Be part of a fast-paced team where your contributions directly impact customer experience.
- Qualifications: Experience in fast-paced environments, strong numeracy, and computer skills required.
The predicted salary is between 22000 - 26000 £ per year.
We have an excellent opportunity within our Finance Department for a Customer Service Assistant. The role is a permanent position working Saturday to Monday 09.00 - 16.00. The successful candidate will be responsible for supporting the Finance function with a range of accounts related duties. As a Customer Service Assistant within our finance team, you will thrive in a fast-paced environment, working to strict daily deadlines.
Your key responsibilities include:
- Ensuring that all customer orders are received and processed daily.
- Ensuring that daily deliveries into customer depots are fulfilled in full.
- Effectively communicating and resolving any shortages in a timely manner.
- Demonstrating strong prioritisation skills to manage your workload efficiently.
- Maintaining smooth operations and excellent customer satisfaction.
- Handling customer queries, delivery issues, order processing and claims.
- Handling returns and quarantine stock processing.
- Providing daily report analysis of shipments.
The successful candidate should have experience working within a fast-paced environment working to strict deadlines. Strong numeracy and computer skills are key. Experience of working within a Logistics Customer Services role would be advantageous along with knowledge of SAP.
Customer Service Assistant employer: Stateside Foods Limited
Contact Detail:
Stateside Foods Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out from the crowd.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries and issues, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've resolved issues effectively. This will demonstrate your capability to handle the fast-paced environment mentioned in the job description.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills that match the job description. We want to see how you can thrive in a fast-paced environment, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Assistant role. Mention your strong communication skills and how you handle tight deadlines – we love a proactive approach!
Showcase Your Skills: Don’t forget to highlight your numeracy and computer skills, especially if you have experience with SAP. We’re looking for someone who can manage workloads efficiently, so give us examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Stateside Foods Limited
✨Know Your Stuff
Make sure you understand the basics of customer service and finance. Brush up on your knowledge of order processing, delivery issues, and how to handle customer queries. Familiarise yourself with SAP if you can, as it might come up during the interview.
✨Show Off Your Communication Skills
Since effective communication is key in this role, prepare examples of how you've successfully resolved customer issues in the past. Think about times when you had to communicate with colleagues or hauliers to solve a problem – these stories will showcase your skills.
✨Demonstrate Your Prioritisation Skills
In a fast-paced environment, being able to manage your workload efficiently is crucial. Be ready to discuss how you prioritise tasks when under pressure. You could even bring a scenario from your previous experience where you had to juggle multiple responsibilities.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service and logistics. Practice answering questions like, 'What would you do if a customer reported a delivery issue?' This will help you think on your feet and show your problem-solving abilities.