Admin Manager - £27,000 - £30,000 / annum in Bury St Edmunds

To manage and oversee all administrative, clerical, and office functions within the nursing home, ensuring efficient day-to-day operations, accurate record-keeping, and full compliance with CQC, GDPR, and company policies. The Admin Manager plays a key role in supporting clinical and management teams, enabling safe, well-led, and effective care delivery.

Responsibilities

• Administrative & Office Management
  • Oversee the daily administrative operations of the nursing home
  • Manage reception, enquiries, calls, correspondence, and visitor logs
  • Ensure efficient filing systems (paper and electronic) are maintained
  • Coordinate office supplies, stationery, and admin resources
• Compliance, Records & Governance
  • Maintain accurate resident records, staff files, and compliance documentation
  • Ensure records are inspection-ready and meet CQC and local authority requirements
  • Support audits, inspections, and information requests
  • Ensure compliance with GDPR, data protection, and confidentiality standards
• HR & Staffing Administration
  • Manage staff personnel files, right-to-work checks, DBS documentation, and training records
  • Support recruitment processes including adverts, interview coordination, and onboarding
  • Monitor mandatory training, appraisals, and supervision records
  • Liaise with payroll regarding starters, leavers, absences, and rota changes
• Finance & Invoicing Support
  • Process invoices, purchase orders, and expense claims
  • Support fee administration, resident contracts, and funding documentation
  • Liaise with local authorities, CCGs/ICBs, and finance teams as required
  • Monitor petty cash and basic financial records in line with policy
• Communication & Stakeholder Liaison
  • Act as the first point of contact for families, professionals, and visitors
  • Communicate professionally with GPs, local authorities, commissioners, and suppliers
  • Support the Registered Manager with reports, letters, and meeting documentation
• Operational Support
  • Assist the Registered Manager with rota administration and staffing coordination
  • Support complaints handling, incident documentation, and action tracking
  • Contribute to quality assurance, service improvement, and policy implementation

Qualifications

• Previous experience in an administrative or office management role
• Experience within a healthcare, nursing home, or social care setting (desirable)
• Strong working knowledge of Microsoft Office and care management systems
• Understanding of CQC standards, GDPR, and compliance processes (desirable)
• Excellent organisational and time-management skills
• High level of attention to detail and accuracy
• Professional communication and interpersonal skills
• Ability to handle confidential information appropriately
• Proactive, reliable, and able to work independently