At a Glance
- Tasks: Process customer purchases and provide top-notch service in a busy till department.
- Company: Join a leading garden centre group with a rich local heritage.
- Benefits: Starting pay from £28,000, 29 days holiday, and 20% staff discount.
- Other info: Full training provided and opportunities for personal growth in a fast-paced environment.
- Why this job: Be part of a dynamic team and create memorable shopping experiences for customers.
- Qualifications: No experience needed; just a passion for customer service and a positive attitude.
The predicted salary is between 28000 - 28000 £ per year.
We are actively looking to recruit an energetic general assistant for our busy till department at Le Friquet Garden Centre.
ABOUT THE ROLE
You will be responsible for processing customer purchases through our tills efficiently and accurately. You will be able to engage openly with our customers with an energetic and can-do attitude. This role is all about offering excellent and best on Island customer service. Your focus will always be on the customer and meeting their expectations to ensure our customers enjoy a truly unique and memorable shopping experience. Helping our customers with any queries they have and promoting the Diamond Club membership, organising deliveries all will contribute towards this.
ABOUT YOU
No experience is necessary, full training will be given. Our customers are our main priority so you therefore need to be someone who is passionate about customer service, polite and outgoing. You will be able to perform under pressure and operate in a fast-paced environment, not afraid to roll up your sleeves and get 'stuck in'; prioritise tasks effectively and displaying a 'can do' attitude at all times. Ensure store standards are maintained and stock maintained to its best quality.
WHAT'S IN IT FOR YOU?
- Starting pay from £28,000 per annum dependent upon experience (pro rata for part-time hours)
- 29 days holiday per annum
- 20% staff discount
- Subsidised meals whilst on duty
WHO ARE WE?
We started locally with humble roots back in 1904. In its earliest 'guise', Blue Diamond originally emerged as the Fruit Export Company in the beautiful island of Guernsey. The company was created by a group of prominent local businessmen whose family links still feature today. Today we are one of the largest Garden Centre Groups, with over 40 centres throughout the UK and in the Channel Islands and we are continuously growing. Our centres are widely regarded as some of the best in the country and we have won many retail and restaurant awards. If you like the sound of a fantastic fast-growing company with a great local heritage and want to make a positive contribution to a business which in return helps all employees to maximise their full potential, then we would like to hear from you!
Till General Assistant employer: States of Guernsey
The States of Guernsey is an exceptional employer, offering a dynamic work environment where professionals can thrive in their careers while making a meaningful impact on the community. With a strong emphasis on employee development and a commitment to high-quality service, team members benefit from comprehensive training opportunities and a collaborative culture that values innovation and integrity. Located in the picturesque setting of Guernsey, employees enjoy a unique work-life balance, surrounded by stunning landscapes and a supportive community.
StudySmarter Expert Advice🤫
We think this is how you could land Till General Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at States of Guernsey. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like States of Guernsey before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Till General Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to States of Guernsey:Your cover letter is your chance to shine! Tell us why you want to work at States of Guernsey specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at States of Guernsey!
How to prepare for a job interview at States of Guernsey
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
