Retail Assistant

Retail Assistant

The Guernsey Post

Full time Ref: 20260978 Opened: 09/06/2026 Closes: 09/07/2026

Responsible to : Retail Supervisor

Department Customer: Transactions - Retail

Band 2

Job Purpose: To provide day to day staffing of the Guernsey Post Retail Network, working both as an individual and a team member to achieve high levels of productivity including sales and customer service. To proactively support your Retail Supervisor/Manager in the continual development and implementation in the branch to include new systems, products and processes.

Key Tasks/Accountabilities

1. Ensure the highest levels of service are provided to customers at all times. This includes recommending and selling existing and new products both individually and as a team member by helping each other.
2. Support all members of the team you work with sharing information and ensure colleagues are informed of up to date information.
3. Assist in the provision and maintenance of a professional retail environment throughout the day. (Clear, clean, stocked).
4. Comply with the current dress code relevant to the retail network and ensure that a professional image is promoted at all times.
5. Actively seek to improve your retail skills, knowledge of product/services, including features and benefits through self-development and training.
6. Ensure accurate balances and assist in the investigation of any financial anomalies that may arise.
7. Assist team performance through understanding and communicating all relevant information to your colleagues and taking on supervisory responsibilities when your Retail Supervisor/Manager is absent.
8. Attend and contribute to staff meetings in a positive and constructive way, recommending solutions when required.
9. Attend or provide training at any branch or Headquarters as requested.
10. Participate in coaching sessions with your Retail Supervisor/Manager.
11. Adopt a flexible attitude to working hours, providing cover at other branches when required.
12. Other duties as may reasonably be required by your Retail Supervisor/Manager or the Commercial Manager Retail.

Key Results/Performance Measures

1. Provide a knowledgeable and informed service on both existing and new services and products. Identify the appropriate product through open questions, cross selling and up selling opportunities.
2. Actively work as part of the team offering support to all through coaching of each other.
3. Work in a neat, tidy, and efficient manner and provide a smart workplace appearance to the customer, including behind the counter.
4. Maintain a smart and professional appearance to customers and internal visitors.
5. Proactively seek information on own area of work for both personal improvement and to better advise the customer.
6. Take ownership of balancing responsibilities and maintain the Retail security policy as amended from time to time.
7. Actively display positive communication skills, support the team and act in a commercial manner at all times.
8. Attend staff meetings as required and contribute with well prepared thoughts.
9. Enthusiastically attend training as required and where asked and provide support to colleagues.
10. Monitor and benchmark own performance against expectations of business.
11. Provide a flexible approach to the requirements in regard to hours and covering at other branches where necessary.
12. Support line-managers by accepting additional duties as may be required from time to time.

Desirable Knowledge, Skills & Experience

• Experience of working in a customer facing environment
• Experience of working as part of a small team
• Knowledge of electronic point of sale systems (Desirable)
• Previous experience of working on a Post Office counter (Desirable)

Expected Behaviours

• Listening
• Positive attitude
• Professional
• Well organised
• Takes Ownership

Police Clearance

A basic Police Clearance Certificate is required for this position.

If you have any of the following convictions it may prevent us from being able to appoint you for this job:

• Dishonesty offences
• Drug offences

OUR COMPANY VALUES

• Think about the customer first
• Respect differences
• Challenge the status Quo
• Challenge idea and support decisions
• Deliver what we promise

Call: 01481 733552