Manager - Willows Day Centre

Job Summary

Willows Day Centre – The Willows is a specialist service maximising wellbeing and opportunities for people living with a diagnosis of dementia and enduring mental illness, whilst ensuring respect, dignity and choice. The post holder will be a professional experienced in assessing, implementing, and evaluating programmes of care and support for service users living with a diagnosis of dementia and enduring mental illness.

Main duties

The Willows Manager will assume continuing responsibility for service provision within the centre. The Manager will be responsible for the assessment and allocation of placements within the day centre, ensuring person centred care is provided alongside assessing risk and maintaining the health and safety of everyone. The Willows Manager has an allocated budget, and the post holder is required to manage resources in an efficient and cost-effective manner. In consultation and collaboration with peers and Operational Managers the post holder will contribute to or lead on designated work streams relevant to the service such as policy review and safety and quality initiatives. The post holder will be responsive and innovative and always inclusive of colleagues when considering new ways of working.

About Us

The Island of Guernsey is in the English Channel in the Bay of St Malo, 50km off the north-west coast of France and 120km from the English coast. Guernsey has a population of around 63,000 and in Alderney just under 2,000. Working in a relatively small Health and Social Care Service like ours means you can effectively work with colleagues across the services, health and social care professionals can collaborate not only with each other but also other agencies, the third sector and the community. We offer an attractive relocation policy and competitive salaries with great career opportunities, modern facilities, excellent training, revalidation and registration support and a healthy work-life balance. As a health or social care professional who chooses to join our team, you can look forward to working in an environment that gives you the time to care that you hoped for when choosing this career.

Details

Date posted: 18 September 2025

Pay scheme: Agenda for Change

Band: Band 7

Salary: £55,579 to £73,085 a year

Contract: Permanent

Working pattern: Full-time

Reference number: K0005-25-0146

Job locations: Princess Elizabeth Hospital, Le Vauquiedor, St. Martin, Guernsey, GY4 6UU

Job Description

Responsibilities

• To promote and deliver a high standard of care based on best practice to maintain patient/service user safety and provide an excellent standard of care.
• To coordinate the assessment of patients/service users with complex needs including individuals with unconfirmed diagnosis.
• To coordinate the development, implementation and evaluation of specialised programmes of care utilising evidence and research.
• To lead a team of staff and provide specialist advice in acute and chronic situations ensuring that the patients/service users needs are met along with their support network.
• To ensure patient/service user involvement in the planning, delivery and evaluation of care, respecting their beliefs and dignity.
• To utilise data and information from a range of sources to identify patient/service user condition to guide decision making.

• Within field of expertise and policy and where appropriate, request specific clinical tests to establish a diagnosis.
• To undertake the role of health promoter and educator for patients/service users and their support networks.
• To ensure that professional standards are upheld by the staff members working within the postholder\’s sphere of responsibility.
• To manage all incidents as per policy and participate in risk management and quality and safety processes e.g. SWARM.
• To be accountable for ensuring that safeguards are in place for patients/service users and escalate any safety, safeguarding or risk concerns following the appropriate processes.

Communication

• To build and advocate a therapeutic relationship with patients/service users and their support network, communicating with them in a way that respects their views, language, cultural differences and cognitive function.
• To use and promote a wide range of communication skills that can be adapted to meet the needs of complex and challenging situations.
• To manage conflict between individuals including staff, patients/service users and their support network.
• To establish and promote effective working relations with all members of the multidisciplinary team and outside agencies, clearly relaying condition related information in a timely and effective manner.
• To provide clear, concise, and accurate electronic and paper records of the care given in accordance with agreed policy and standards.

Leadership

• To act as a professional role model for staff, advocating for patients and service users and promoting high standards of practice and strong professional values.
• To lead the department or service.
• To lead and coordinate nurse led and multi-agency activities within area of specialist practice.
• To lead on the investigation of complaints and clinical incidents related to own clinical area, ensuring that learning is shared with own team and wider HSC.
• To promote own and team success and excellent standards of care by reflecting, challenging others constructively, upholding HSCs CARE Values.
• To ensure team members are aware of organisational objectives, policies and procedures and implications that they have for their practice.

Planning and Organisation

• To organise own workload and that of others, demonstrating the ability to recognise changing priorities and adjusting plans accordingly.
• To lead with shift planning/work scheduling for the service area including the appropriate allocation of staff to ensure safe levels of care.
• To lead, coordinate and delegate activities to colleagues where applicable within agreed systems of working, considering required skill mix and staffing levels, in accordance with patient/service user need.

Qualifications and Experience

Essential

• Registered Mental Health Nurse RMN
• Substantial experience at a Band 6 or equivalent
• Practice assessor, practice supervisor

Experience: Essential

• The ability to evidence application of HSCs CARE Values in practice
• Evidence of leadership and change management with an understanding of quality improvement methodology.
• Evidence of managing own workload with excellent time management skills
• Evidence of the ability to effectively manage resources
• Evidence of relevant CPD
• A high standard of communication skills, both written and verbal, with the ability to deal with complex and challenging situations in a calm and diplomatic manner
• Ability to lead and motivate staff
• A flexible approach with the ability to work within a challenging environment meeting the needs of the service
• The ability to work autonomously and as part of a multi-disciplinary team
• Commitment to self-development and the development of others
• Adaptable and responsive to changing service needs
• Ability to deal with stress in self and others, recognising when support is required

Other information

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

Certificate of Sponsorship: Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

UK Registration: Applicants must have current UK professional registration. For further information please see NHS Careers website.

Employer details: States of Guernsey, Princess Elizabeth Hospital, Le Vauquiedor, St. Martin, Guernsey, GY4 6UU, https://www.gov.gg/