At a Glance
- Tasks: Provide hands-on IT support to portfolio managers and executives on the trading floor.
- Company: Global hedge fund with a dynamic and collaborative environment.
- Benefits: Competitive salary, career growth opportunities, and a supportive team culture.
- Other info: Office-based role with rotating shifts and weekend cover.
- Why this job: Join a new service desk team and make a real impact in finance.
- Qualifications: 3+ years in IT support, strong troubleshooting skills, and excellent communication.
The predicted salary is between 45000 - 55000 £ per year.
A global hedge fund is building a new service desk team in London. This is an office-based role on the trading floor, supporting portfolio managers and executives.
Working closely with the Global Head of IT Operations, you’ll provide hands‑on support to users by resolving technical issues efficiently and maintaining a high level of service.
Responsibilities
- Troubleshoot and resolve a broad range of day-to-day IT issues.
- Keep front office trading and market‑data tools operational.
- Support executives and front‑office users with a personal level of service.
- Manage incidents with urgency and clear communication.
- Take ownership of issues against agreed response times.
- Escalate problems to the right team when required.
Requirements
- 3+ years’ experience in an IT support/service desk/ end‑user support role.
- Experience in a financial services environment (buy‑side preferred but not essential).
- A strong understanding of the impact technical issues can have on a trading floor.
- Advanced troubleshooting skills and a structured approach to problem solving.
- Excellent communicator with a professional, client‑focused manner.
- Ability to stay calm under pressure and respond confidently with stakeholders.
- Working model
- Office-based 5 days a week.
- Rotating shift pattern with remote weekend cover 1 in 5 weekends.
- On scheduled weekends you will receive 2 days off in lieu during the week.
- Grow your career at a market‑leading hedge fund.
- Be one of the first hires in a new team build.
- Work directly with experienced front‑office stakeholders.
- #J-18808-Ljbffr
IT Support Analyst - Hedge Fund in London employer: Statera Talent
Join a well-established financial services organisation that prioritises employee development and offers a collaborative work culture. As a Credit Risk Analyst, you will benefit from hands-on experience with senior stakeholders and gain valuable insights into credit risk management, all while being part of a supportive team that encourages growth and innovation in the finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst - Hedge Fund in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Statera Talent values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Statera Talent might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Statera Talent!
✨Direct Apply to Statera Talent
Let's not forget to apply directly through the Statera Talent website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst - Hedge Fund in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Statera Talent.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Statera Talent. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Statera Talent
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
