At a Glance
- Tasks: Provide hands-on IT support to portfolio managers and executives on the trading floor.
- Company: Global hedge fund with a dynamic office environment in London.
- Benefits: Competitive salary, career growth, and a chance to work with experienced professionals.
- Other info: Office-based role with rotating shifts and opportunities for professional development.
- Why this job: Join a new service desk team and make a real impact in finance.
- Qualifications: 3+ years in IT support, strong troubleshooting skills, and excellent communication.
The predicted salary is between 50000 - 70000 £ per year.
A global hedge fund is building a new service desk team in London. This is an office-based role on the trading floor, supporting portfolio managers and executives.
Working closely with the Global Head of IT Operations, you’ll provide hands‑on support to users by resolving technical issues efficiently and maintaining a high level of service.
Responsibilities
- Troubleshoot and resolve a broad range of day-to-day IT issues.
- Keep front office trading and market‑data tools operational.
- Support executives and front‑office users with a personal level of service.
- Manage incidents with urgency and clear communication.
- Take ownership of issues against agreed response times.
- Escalate problems to the right team when required.
Requirements
- 3+ years’ experience in an IT support/service desk/ end‑user support role.
- Experience in a financial services environment (buy‑side preferred but not essential).
- A strong understanding of the impact technical issues can have on a trading floor.
- Advanced troubleshooting skills and a structured approach to problem solving.
- Excellent communicator with a professional, client‑focused manner.
- Ability to stay calm under pressure and respond confidently with stakeholders.
- Working model
- Office-based 5 days a week.
- Rotating shift pattern with remote weekend cover 1 in 5 weekends.
- On scheduled weekends you will receive 2 days off in lieu during the week.
- Grow your career at a market‑leading hedge fund.
- Be one of the first hires in a new team build.
- Work directly with experienced front‑office stakeholders.
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IT Support Analyst - Hedge Fund employer: Statera Talent
Join a well-established financial services organisation that prioritises employee development and offers a collaborative work culture. As a Credit Risk Analyst, you will benefit from hands-on experience with senior stakeholders and gain valuable insights into credit risk management, all while being part of a supportive team that encourages growth and innovation in the finance sector.
