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- Tasks: Manage production systems and provide top-notch support for Charles River IMS applications.
- Company: Join State Street, a leader in investment management with a commitment to inclusivity.
- Benefits: Enjoy flexible work-life balance, paid volunteer days, and vibrant employee networks.
- Why this job: Make a real impact in financial services while developing your skills in a dynamic environment.
- Qualifications: 3+ years in financial services with strong SQL and troubleshooting skills.
- Other info: Be part of a diverse team that values your contributions and supports your growth.
The predicted salary is between 36000 - 60000 £ per year.
This job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Company Profile: Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River was acquired by State Street in October 2018.
Background: A client-facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple clients as part of the Charles River Software as a Service (SaaS) offerings which includes Application Management for hosted and non-hosted clients.
Key Responsibilities:
- Act as Level 2 support for operational issues related to Charles River IMS applications, ensuring timely resolution of client cases logged in Salesforce.
- Participate in regular client calls to provide updates, clarify queries, and maintain strong client relationships.
- Manage Business Continuity (BC) and Disaster Recovery (DR) processes, including annual DR testing.
- Configure and maintain interfaces for upstream/downstream data flows within CRD infrastructure and external entities; oversee connectivity, testing, and post-go-live support.
- Own and monitor automated batch jobs, ensuring smooth execution and troubleshooting errors in nightly/daily processes.
- Implement proactive monitoring for application errors and optimize batch performance to reduce runtime and chronic alerts.
- Perform import/export troubleshooting, patching CRIMS applications, and production change deployments following CRD/STT change management processes (via ServiceNow).
- Automate database refreshes from Production to Test and support on-demand refresh requests.
- Collaborate with CRD Professional Services, Product Support, and Engineering teams to address bugs, apply workarounds, and implement permanent fixes.
- Support Self-Service Portal (SSP) queries and maintain data archiving/purging processes to optimize production database performance.
- Execute ad hoc and scheduled production changes (e.g., settlement day adjustments, exchange holiday calendar updates).
- Provide support for lower environments for internal CRD usage and client testing prior to production deployment.
- Lead incident management for Sev1 issues (e.g., batch failures, application outages), coordinate stakeholders, and prepare RCA & Preventative Actions reports.
- Join problem management calls and ensure case hygiene across all tickets.
- Design, test, and deploy automated import/export/reporting processes tailored to client needs.
Skills, Experience & Qualifications Required:
- Financial Services experience in Investment Management, Trading, or related systems (Charles River IMS preferred).
- Strong knowledge of MS SQL Server, Oracle, and/or Sybase database configuration and administration.
- Familiarity with servers, operating systems, networks, scripting, XML, programming languages, job scheduling, system monitoring, and DR/BC processes.
- Excellent customer service, troubleshooting, and communication skills (verbal and written).
- Ability to collaborate across internal teams and external vendors to deliver seamless client service.
- Bachelor's degree in Computer Science, IT, Financial Engineering, Engineering, Economics, Mathematics, or related discipline preferred.
- Minimum 3+ years of relevant industry experience.
About State Street: Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers.
Primary Systems Analyst, Charles River Development, Assistant Vice President in Slough employer: State Street
Contact Detail:
State Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Primary Systems Analyst, Charles River Development, Assistant Vice President in Slough
✨Tip Number 1
Network like a pro! Reach out to current or former employees at State Street or Charles River on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills, especially around MS SQL Server and Charles River IMS. We want to show them we know our stuff and can hit the ground running!
✨Tip Number 3
Don’t forget to showcase your customer service skills during interviews. They’re looking for someone who can maintain strong client relationships, so let’s highlight our experience in that area!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows we’re serious about joining the team at State Street.
We think you need these skills to ace Primary Systems Analyst, Charles River Development, Assistant Vice President in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Primary Systems Analyst role. Highlight relevant experience in investment management and technical skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: Since this role involves a lot of technical know-how, don’t shy away from showcasing your expertise in MS SQL Server, Oracle, or any other relevant technologies. We’re keen to see how you can contribute to our systems!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at State Street!
How to prepare for a job interview at State Street
✨Know Your Systems
Make sure you brush up on your knowledge of Charles River IMS and similar investment management systems. Be ready to discuss how you've managed production systems in the past, as well as any specific challenges you've faced and how you overcame them.
✨Showcase Your Troubleshooting Skills
Prepare examples that highlight your troubleshooting abilities, especially in relation to operational issues. Think about times when you resolved client cases or improved processes, and be ready to share these stories during the interview.
✨Communicate Clearly
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and concisely. You might want to simulate client calls with a friend to get comfortable explaining technical concepts in an easy-to-understand way.
✨Understand Business Continuity
Familiarise yourself with Business Continuity and Disaster Recovery processes. Be prepared to discuss how you would manage these aspects in the role, including any experience you have with DR testing or incident management.
