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For Companies At a Glance
- Tasks: Lead global product strategy and enhance client experience in asset management.
- Company: Join State Street, a leader in financial services with a commitment to inclusion.
- Benefits: Enjoy competitive benefits, flexible work options, and professional development opportunities.
- Why this job: Drive innovation and transformation while making a real impact on client experiences.
- Qualifications: Proven leadership in asset management and strong strategic thinking skills.
- Other info: Be part of a diverse team that values collaboration and community engagement.
The predicted salary is between 72000 - 108000 £ per year.
This job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
State Street Investment Management ("State Street IM," formerly State Street Global Advisors or SSGA) is seeking a Global Head - Client Experience Products, Managing Director. The ideal candidate will have a deep understanding of the asset management client‑experience ecosystem, a proven track record leading global product organizations, and the ability to define and execute a forward‑looking product strategy. This leader will drive transformation across our client experience platforms and services, foster innovation—including effective use of AI—and ensure operational excellence and strong risk‑management practices. This role reports directly to State Street IM's Global Head of Client Experience Technology and Business Services within the Chief Operating Officer (COO) organization.
What you will be responsible for
- Product Strategy & Execution: Set and execute the global client‑experience product strategy with a focus on innovation, scalability, and future‑readiness. Lead strategic initiatives and BAU programs that enhance the asset‑management client experience. Manage the global Client Experience Products team responsible for roadmaps, enhancements, and operational excellence.
- Team Leadership & Development: Build, develop, and lead a high‑performing global team of product managers, analysts, and project managers. Foster a culture of ownership, collaboration, continuous learning, and high‑quality execution.
- Operational Excellence & Innovation: Leverage modern technology and AI to drive operational excellence and improve client outcomes. Implement tools and processes that reduce manual work and strengthen platform reliability.
- Risk, Partnerships & Culture: Establish strong risk‑management practices and ensure regulatory compliance. Build and manage partnerships with internal teams, control functions, and third‑party vendors. Maintain alignment, transparency, and collaboration across stakeholder groups. Promote a culture of innovation, accountability, and continuous improvement across global teams.
What we value
- Deep understanding of asset management client experience business, platforms, and services.
- Strategic thinking with a strong focus on innovation, transformation, and client outcomes.
- Strong leadership skills with experience developing high‑performing global teams.
- Demonstrated ability to manage large-scale, multi-location product managers and analysts teams and complex delivery programs.
- Ability to build strong partnerships, solicit feedback, and drive a forward-looking operating model.
- Strong execution discipline with a passion for delivering measurable business value.
About State Street
State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers.
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
Global Head – Client Experience Products, Managing Director, State Street Investment Management in Slough employer: State Street
Contact Detail:
State Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Head – Client Experience Products, Managing Director, State Street Investment Management in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the asset management space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching State Street's client experience products. Understand their current strategies and think about how you can contribute to their innovation and operational excellence. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to articulate your vision for enhancing client experiences and how you can lead a high-performing team. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the State Street family.
We think you need these skills to ace Global Head – Client Experience Products, Managing Director, State Street Investment Management in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience in asset management and client experience, as this is what we’re really looking for!
Showcase Your Leadership Skills: We want to see how you’ve built and led high-performing teams in the past. Share specific examples that demonstrate your ability to foster collaboration and innovation.
Emphasise Innovation and Strategy: Since this role is all about driving transformation, make sure to highlight any innovative strategies you've implemented in previous roles. We love forward-thinking candidates!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application.
How to prepare for a job interview at State Street
✨Know Your Client Experience Inside Out
Before the interview, dive deep into the asset management client experience ecosystem. Familiarise yourself with State Street's products and services, and think about how you can enhance them. Be ready to discuss specific strategies that demonstrate your understanding of client needs and how to innovate in this space.
✨Showcase Your Leadership Style
As a potential Managing Director, it's crucial to convey your leadership philosophy. Prepare examples of how you've built high-performing teams in the past. Highlight your approach to fostering collaboration and continuous learning, and be ready to discuss how you would lead the global Client Experience Products team.
✨Emphasise Innovation and Technology
State Street is looking for someone who can leverage modern technology and AI. Come prepared with ideas on how to implement tools that improve operational excellence and client outcomes. Discuss any relevant experiences where you've successfully integrated technology into product strategies.
✨Prepare for Risk Management Discussions
Understanding risk management practices is key for this role. Brush up on regulatory compliance and be ready to discuss how you've managed risks in previous roles. Think about how you can establish strong partnerships with internal teams and third-party vendors to ensure alignment and transparency.
