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For Companies At a Glance
- Tasks: Manage and support Charles River IMS systems, ensuring smooth operations for clients.
- Company: Join a leading investment management tech company with a global presence.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that drives innovation in financial services.
- Qualifications: Experience in financial services and strong technical skills required.
- Other info: Collaborative environment with a focus on client success and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Company Profile
Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River was acquired by State Street in October 2018.
Background
A client-facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple clients as part of the Charles River Software as a Service (SaaS) offerings which includes Application Management for hosted and non-hosted clients.
Key Responsibilities
- Act as Level 2 support for operational issues related to Charles River IMS applications, ensuring timely resolution of client cases logged in Salesforce.
- Participate in regular client calls to provide updates, clarify queries, and maintain strong client relationships.
- Manage Business Continuity (BC) and Disaster Recovery (DR) processes, including annual DR testing.
- Configure and maintain interfaces for upstream/downstream data flows within CRD infrastructure and external entities; oversee connectivity, testing, and post-go-live support.
- Own and monitor automated batch jobs, ensuring smooth execution and troubleshooting errors in nightly/daily processes.
- Implement proactive monitoring for application errors and optimize batch performance to reduce runtime and chronic alerts.
- Perform import/export troubleshooting, patching CRIMS applications, and production change deployments following CRD/STT change management processes (via ServiceNow).
- Automate database refreshes from Production to Test and support on-demand refresh requests.
- Collaborate with CRD Professional Services, Product Support, and Engineering teams to address bugs, apply workarounds, and implement permanent fixes.
- Support Self-Service Portal (SSP) queries and maintain data archiving/purging processes to optimize production database performance.
- Execute ad hoc and scheduled production changes (e.g., settlement day adjustments, exchange holiday calendar updates).
- Provide support for lower environments for internal CRD usage and client testing prior to production deployment.
- Lead incident management for Sev1 issues (e.g., batch failures, application outages), coordinate stakeholders, and prepare RCA & Preventative Actions reports.
- Join problem management calls and ensure case hygiene across all tickets.
- Design, test, and deploy automated import/export/reporting processes tailored to client needs.
Skills, Experience & Qualifications Required
- Financial Services experience in Investment Management, Trading, or related systems (Charles River IMS preferred).
- Strong knowledge of MS SQL Server, Oracle, and/or Sybase database configuration and administration.
- Familiarity with servers, operating systems, networks, scripting, XML, programming languages, job scheduling, system monitoring, and DR/BC processes.
- Excellent customer service, troubleshooting, and communication skills (verbal and written).
- Ability to collaborate across internal teams and external vendors to deliver seamless client service.
- Bachelor’s degree in Computer Science, IT, Financial Engineering, Engineering, Economics, Mathematics, or related discipline preferred.
- Minimum 3+ years of relevant industry experience.
About State Street
State Street is an equal opportunity and affirmative action employer.
Primary Systems Analyst, Charles River Development, Officer in Shefford employer: State Street
Contact Detail:
State Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Primary Systems Analyst, Charles River Development, Officer in Shefford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at Charles River or similar firms. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and understanding of investment management systems. We want you to shine when discussing your experience with MS SQL Server or any relevant tools!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Be ready to share examples of how you've tackled operational issues or improved processes in past roles. This is key for a role like the Primary Systems Analyst.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Primary Systems Analyst, Charles River Development, Officer in Shefford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Primary Systems Analyst role. Highlight your experience with Charles River IMS and any relevant financial services background. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills: Don’t forget to showcase your technical skills, especially with MS SQL Server, Oracle, or Sybase. Mention any experience with scripting or system monitoring too. We’re keen on seeing how you can contribute to our tech stack!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at State Street
✨Know Your Stuff
Make sure you brush up on your knowledge of Charles River IMS applications and the financial services industry. Familiarise yourself with common operational issues and how to resolve them, as well as the tools like Salesforce and ServiceNow that you'll be using.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples where you've successfully managed incidents or resolved technical issues. Highlight your experience with database management and troubleshooting, especially in high-pressure situations.
✨Communicate Clearly
Since this role involves client interaction, practice articulating your thoughts clearly and concisely. Prepare to explain complex technical concepts in a way that clients can easily understand, showcasing your excellent communication skills.
✨Demonstrate Team Collaboration
This position requires working closely with various teams. Be prepared to share experiences where you've collaborated effectively with others, whether it's in problem management calls or during project deployments. Show that you're a team player who values strong relationships.