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For Companies At a Glance
- Tasks: Lead a team to deliver innovative financial solutions and manage client projects.
- Company: Join State Street, a global leader in investment management and financial services.
- Benefits: Enjoy flexible work options, competitive pay, and comprehensive health benefits.
- Why this job: Be part of a dynamic team shaping the future of finance with cutting-edge technology.
- Qualifications: 10+ years in financial systems, strong leadership, and excellent communication skills required.
- Other info: Diversity and inclusion are core values; we welcome applicants from all backgrounds.
The predicted salary is between 54000 - 90000 £ per year.
What we are looking for
Responsible for the successful delivery of EMEA Professional Services book of work including key ALPHA projects as assigned. The Director will manage a team of Senior Consultants while holding them accountable for the successful implementation of the Charles River Investment Management Solution and end-to-end integration with the State Street ALPHA solution and services. In addition, the Director will work with the Head of Professional Services for EMEA and sales leadership to develop business through positioning and selling services for new and existing customers. This role will interface with existing and prospective clients and all internal divisions of the company and reports to the Head of Professional Service, EMEA
Why this job is important to us
The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform – State Street Alpha, that was launched in 2019. Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.
What you are responsible for
- Oversee staff which includes senior implementation managers, product specialists and implementation managers and consultants of their client projects
- Serve as liaison to the wider State Street ALPHA team – architects, delivery specialists, programme management and senior executives
- Serve as liaison to Sales, R&D (Product Management, Engineering and QA) or other departments with needs or dependencies on services (and vice versa) to share expertise, escalate, champion/resolve issues, etc…Continuously improve implementation practices and procedures such as estimating, scoping, quality assurance reviews, methodologies, and reengineering to deliver cost effective and efficient deployments
- Hire staff; ensure they are properly mentored, trained and motivated.
- Ensure all team personnel are effectively staffed and utilized.
- Achieve Implementation Services group revenue goals and utilization targets.
- Achieve individual group customer satisfaction targets.
- Complete project reviews on a regularly scheduled basis which includes:
- Review implementation status and resolve implementation issues
- Work hands on with clients as necessary, with the goal of achieving successful, on schedule, on budget projects, as well as a high level of client satisfaction with implementation services.
- Ultimately responsible for delivery of each implementation upon which staff participates
- Ensure that all staff adheres to policies and procedures.
- Participate in Sales process:
- Prepare realistic estimates, assumption documents, and SOWs for delivery to prospects and where necessary for inclusion in customer contracts.
- Respond to ad-hoc design and best practice questions from prospects and customers
- Present implementation methodology and procedures overview to prospects (on-site and/or remotely)
- Compose and conduct staff reviews. Review and assess personnel for compensation and promotion purposes.
- Maintain utilization of 20-30% (1 – 1.5 days per week) via value-add management activities such as project reviews, specialized support, kick-off ad hoc meetings, etc…
- Review and approve Expenses and Time Entries
- Lead meetings:
- Bi-weekly team meetings
- Project Reviews (internal and external
- Account Reviews
Education and Preferred Qualifications
- BA/MS degree in a field such as Finance, Economics, Financial Engineering, Computer Science, Mathematical Finance or another related field.
- Experience implementing financial systems and delivering multi-tier financial applications
- Experience managing portfolio of clients and building senior level relationships
- Proven experience in managing team of 10+ consultants
- Ability to apply priorities and match staff ability to customer requirements
- Strong analytical and problem-solving skills
- Strong communication and inter-personal skills
- Ability to develop and manage cross functional processes and project timelines
- Understanding of the implementation lifecycle and methodologies
- Proven ability to recommend and apply industry and technical best practices
- Strong contributor with high motivation, with the ability to take initiative, set priorities and perform tasks with minimal guidance
- 10+ years of experience
- Specific knowledge of the investment industry (financial instruments, workflows, major players, trends, etc.)
- Strong management background; ability to work tactically and strategically
- Ensure projects are successfully completed – properly, on time, on budget
- Maintain high client satisfaction and retention
- Ensure team is well trained and mentored
- Adhere to Company’s and group’s and Policies and Procedures
- Contribute to department revenue targets and strategic initiatives
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we\\\’re making our mark on the financial services industry. For more than two centuries, we\\\’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You\\\’ll have access to flexible Work Program to help match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity, and Social Responsibility. We truly believe our employees\\\’ diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at www.StateStreet.com/careers
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Senior Director, Head of Professional Services Innovation, Charles River Development employer: State Street
Contact Detail:
State Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director, Head of Professional Services Innovation, Charles River Development
✨Tip Number 1
Familiarise yourself with the Charles River Investment Management Solution and the State Street ALPHA platform. Understanding these systems will not only help you in interviews but also demonstrate your commitment to the role and your ability to hit the ground running.
✨Tip Number 2
Network with current or former employees of Charles River Development or State Street. Engaging with them can provide valuable insights into the company culture and expectations, which can be a game-changer during your discussions.
✨Tip Number 3
Prepare to discuss your experience in managing teams and delivering complex projects. Be ready to share specific examples that highlight your leadership skills and how you've successfully navigated challenges in previous roles.
✨Tip Number 4
Stay updated on industry trends, particularly in investment management and financial technology. Being knowledgeable about emerging technologies like AI and Blockchain will show your forward-thinking approach and align with the innovative spirit of the role.
We think you need these skills to ace Senior Director, Head of Professional Services Innovation, Charles River Development
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams and implementing financial systems. Emphasise your leadership skills and any specific projects that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background in finance and technology aligns with the goals of Charles River Development, particularly in relation to the State Street ALPHA solution.
Highlight Relevant Achievements: When detailing your work experience, focus on quantifiable achievements. For example, mention how you successfully led a team to deliver projects on time and within budget, or how you improved client satisfaction scores.
Showcase Your Industry Knowledge: Demonstrate your understanding of the investment industry by mentioning key trends, financial instruments, or workflows that are relevant to the role. This will show that you are not only qualified but also passionate about the field.
How to prepare for a job interview at State Street
✨Understand the Company and Its Solutions
Before your interview, make sure you have a solid understanding of Charles River Development and the State Street ALPHA solution. Familiarise yourself with their investment management software and how it integrates with various financial services. This knowledge will help you demonstrate your interest and suitability for the role.
✨Showcase Your Leadership Experience
As a Senior Director, you'll be managing a team of consultants. Be prepared to discuss your previous leadership roles, focusing on how you've successfully managed teams, resolved conflicts, and driven projects to completion. Use specific examples to illustrate your management style and effectiveness.
✨Prepare for Technical Questions
Given the technical nature of the role, expect questions related to financial systems implementation and methodologies. Brush up on your knowledge of the implementation lifecycle and be ready to discuss best practices you've applied in past projects. This will show your expertise and readiness for the challenges ahead.
✨Demonstrate Client Relationship Skills
The role involves interfacing with clients and building relationships. Prepare to share examples of how you've successfully managed client expectations and satisfaction in previous roles. Highlight your communication skills and ability to understand and meet client needs, as this is crucial for success in this position.
