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For Companies At a Glance
- Tasks: Lead client engagements and ensure successful software implementation while driving customer adoption.
- Company: Join State Street, a global leader in financial services and technology innovation.
- Benefits: Enjoy competitive pay, flexible work options, and comprehensive health benefits.
- Why this job: Make a real impact by working with cutting-edge technologies like AI and Blockchain.
- Qualifications: 2+ years in SaaS solutions, strong communication skills, and a knack for problem-solving.
- Other info: Be part of a diverse team that values inclusion and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
As part of the Professional Services organization within Mercatus, the primary goal of the Senior Consultant will be ensuring successful Implementation and Configuration Services ("ICS") to meet customer requirements while promoting customer adoption and providing a channel for the sale of other company Software and Services. This role is critical as it takes the handoff of a client from a finalized Sales contract to ensuring that the customer is effectively on-boarded (a consulting engagement that could last several months). As a senior hire on this team in a high growth phase, this person has the unique opportunity to also support business development efforts throughout the sales process. The role is equal parts Sales, Client Management, and Operations, and it works closely with every area within the company while gaining a deep understanding of all areas of the business. The Senior Consultant will be the key interface to customer success and have consistent exposure to large private markets funds and multinational companies. The key to this role is delivery – the Senior Consultant will lead the execution to deliver to client goals while being a trusted advisor to the client.
What You Will Be Responsible For:
- Client Work: Own client engagement and program management of Professional Services deployment
- Manage customer relationship throughout ICS
- Guide customer to decisions / consensus and drive to deadlines assertively
- Lead requirements gathering with customer to ensure successful configuration specific to needs
- Design ideal deployment outcomes for client with a heavy focus on end visuals in Business Intelligence for client use in reporting / analysis
- Define deployment options for customer and outline key advantages / disadvantages
- Coordinate individual Business Managers responsible for various elements of customer integration
- Deliver final configuration to customer and complete onboarding
- Establish plan for Organization Change Management (OCM) within customer org, including leading Live Training and supporting post-ICS adoption phases with Account Manager
Business Development:
- Identify areas for other Software or Services within current customers through ICS engagements
What We Value:
- 2+ years’ experience implementing SaaS solution to private markets, i-banks, or Fortune 500
- Experience in Private Credit / Debt, Infrastructure investments, Private Equity, Fund / Portfolio Management
- Experience leading change management efforts across large enterprises (50+ people across regions)
- Ability to communicate equally effectively from C-level to entry level employees
- Strong interpersonal skills to manage client relationships
- Analytical with strong problem-solving skills
- Process efficient with heavy attention to detail
- Ability to proactively seek solutions and ways to improve performance
- Experience working with Business Intelligence dashboards / data modeling highly preferred
- Experience delivering corporate training, proof-of-concepts, and promoting software usage preferred
Education & Preferred Qualifications:
- Degree in finance or business preferred
- CAIA or CFA designation highly preferred
Additional Requirements:
- Ability to travel as required for customer engagements (~ 30%), including internationally
- Adaptability and desire to work in fast-paced, changing environment
SaaS Solution, Senior Consultant, Mercatus, Assistant Vice President employer: State Street
Contact Detail:
State Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Solution, Senior Consultant, Mercatus, Assistant Vice President
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Mercatus or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their SaaS solutions and how they impact clients. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Senior Consultant role. Highlight your skills in client management, change management, and any relevant software expertise to make a strong impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Mercatus and contributing to their success.
We think you need these skills to ace SaaS Solution, Senior Consultant, Mercatus, Assistant Vice President
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Consultant role. Highlight your experience with SaaS solutions and client management, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to quantify your success, especially in areas like client engagement and project delivery. This helps us see the value you can bring to our team.
Be Authentic: Let your personality shine through in your application. We appreciate candidates who are genuine and passionate about their work. Share your motivations for applying to Mercatus and how you see yourself contributing to our mission.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at State Street
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of the SaaS solutions relevant to the role. Familiarise yourself with the specific software and services offered by Mercatus, as well as their implementation processes. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you guided clients through decision-making processes and met deadlines. This will illustrate your ability to be a trusted advisor and your knack for driving customer success.
✨Be Ready for Change Management Questions
Since this role involves leading change management efforts, brush up on your knowledge of OCM principles. Be prepared to discuss how you've implemented change in previous roles, especially in large enterprises. Use specific examples to showcase your analytical and problem-solving skills.
✨Demonstrate Your Communication Skills
This position requires effective communication across various levels of an organisation. Practice articulating complex ideas clearly and concisely. You might even want to prepare a mock presentation or two to show off your ability to engage both C-level executives and entry-level employees.
