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- Tasks: Manage and support Charles River IMS systems for clients, ensuring optimal performance and user satisfaction.
- Company: Join State Street, a leading global financial services provider committed to inclusion and diversity.
- Benefits: Enjoy competitive pay, flexible work options, and comprehensive benefits including medical care and educational support.
- Other info: Opportunities for professional growth and community engagement through paid volunteer days.
- Why this job: Be part of a dynamic team that shapes the future of investment management technology.
- Qualifications: Experience in financial services and strong technical skills in database management are preferred.
The predicted salary is between 40000 - 50000 £ per year.
This job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Company Profile: Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River was acquired by State Street in October 2018.
Background: A client-facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple Clients as part of the Charles River Software as a Service (SaaS) offerings which includes Application Management for hosted and non-hosted clients.
Responsibilities: This role will involve working closely with Clients, providing expert level remote management, administration and support for Client production Charles River IMS solutions, including:
- Client assistance in optimal use of the system
- User administration/privileges
- Parameter configuration changes
- System availability
- Application and database performance tuning
- Daily operational processing monitoring and support
- Charles River IMS and database software patches
- Charles River IMS version upgrades
- Assistance with problem support and resolution
- Business Continuity/Disaster Recovery assistance
- Working with Charles River colleagues to smoothly transition new Clients to production operation
- Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients
- Participation in the development and ongoing refinement, enhancement and continuous process improvement for the services
- Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services
The role will involve periodic out of hours support and/or weekend work. Occasional travel to customer sites may be required for planning and review meetings.
Skills, Experience & Qualifications Required:
- Experience with Financial Services Investment Management, Trading or related systems highly preferable (e.g. Charles River IMS)
- Proven ability to partner with various internal departments to deliver superior customer service
- Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions
- Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity
- Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills
- Bachelor's degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Maths or Statistics preferred
- Minimum of 3+ years' relevant industry experience
About State Street: What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
Primary System Analyst, Charles River Development, Officer employer: State Street
Contact Detail:
State Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Primary System Analyst, Charles River Development, Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who have experience with Charles River IMS. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and customer service scenarios. Think of examples from your past experiences that showcase your problem-solving abilities and how you’ve helped clients succeed.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We love seeing candidates who take the initiative to engage directly with us. Plus, it’s a great way to stay updated on new opportunities.
We think you need these skills to ace Primary System Analyst, Charles River Development, Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Primary System Analyst role. Highlight relevant experience with financial services and any technical skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: Since this role involves a lot of technical know-how, don’t shy away from showcasing your experience with databases like MS SQL Server or Oracle. We’re keen to see how you’ve used these skills in past roles to solve problems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at State Street!
How to prepare for a job interview at State Street
✨Know Your Stuff
Make sure you brush up on your knowledge of Charles River IMS and related financial services systems. Familiarise yourself with the key functionalities and how they benefit clients. This will show that you're not just interested in the role, but that you understand the product inside out.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you went above and beyond to help a client or resolve an issue. This will demonstrate your ability to partner effectively with clients and internal teams.
✨Technical Know-How is Key
Brush up on your technical skills, especially around MS SQL Server, Oracle, and database administration. Be ready to discuss any relevant experience you have with scripting, XML, or system monitoring tools. This will help you stand out as a candidate who can handle the technical demands of the role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle situations like system outages or client escalations. Practising these scenarios will help you articulate your problem-solving skills and your approach to maintaining business continuity.