At a Glance
- Tasks: Provide application support for investment management systems and solve complex client issues.
- Company: Join Charles River Development, a leader in investment management solutions.
- Benefits: Enjoy competitive pay, flexible work options, and professional development opportunities.
- Other info: Be part of a diverse team that values inclusion and community engagement.
- Why this job: Make a real impact in the finance industry while growing your skills.
- Qualifications: University degree in Business or related field; experience in investment management is a plus.
The predicted salary is between 35000 - 45000 € per year.
Company Profile: Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River was acquired by State Street in October 2018.
Background: Strong candidates are generally experienced in:
- Providing business/functional support for investment management or trading systems
- Handling complex and challenging application problems
Responsibilities:
- Working in a team providing application support for the Charles River IMS via e-mail, telephone and WebEx.
- Identifying client requirements, devising solutions, defining product enhancement requests and suggesting workarounds where applicable.
- Continually deepening your product, business and industry knowledge through role exposure, keeping up to date with new features, relevant internal training sessions and personal development (e.g. CISI certifications funded by Charles River).
- Making astute use of all available resources to progress investigations: self-expertise, system documentation, knowledgebase, product specialists, implementation consultants, product engineers.
- Providing best practice guidance, solution design, and instructions to clients and colleagues.
- Taking responsibility for both technical and functional investigations.
- Proactive management of client cases to ensure high levels of customer satisfaction.
- Managing client expectations.
- Appropriately escalating significant issues to line manager.
- Liaising with the product engineering team to detail software enhancement requests and document potential defects.
Skills, Experience & Qualifications Required:
Business/Personal.
- Essential: University degree. Preferably in Business/Financial/Economics discipline. Potentially Computer Science/Engineering.
- Exposure to and knowledge of the investment industry from a buy-side perspective – largely financial instruments and workflows. Knowledge of major players and trends are a bonus.
- Drive to progress personal knowledge.
- Experienced in dealing with users or clients from both a business and technical perspective.
- Ability to perform under pressure and prioritise tasks appropriately.
- Excellent communication skills - verbal and written.
- Self-motivated and able to demonstrate initiative.
- A desire to own issues to resolution.
- Enjoys complex problem solving and investigation.
Highly Desirable:
- Experience with Order Management Systems (OMS).
- Previous application support experience within the Front Office/buy-side.
- Financial certification (CFA L1 or higher, IMC, Claritas Investment Certificate, CISI Investment Operations Certificate, …).
- General understanding of financial services technologies including integration, development, and data management.
- Exposure to supporting SaaS delivery model.
- Fluency in a second European language.
Technical.
- Essential: Experience with relational databases preferably Microsoft SQL Server or Oracle.
- Minimum of Beginner-level proficiency in SQL.
Desirable:
- Intermediate to Advanced-level proficiency in SQL.
- Experience in tackling complex application problems.
- Past exposure to any scripting or coding language e.g. Java, C#, Python, Perl, C++, VBA.
About State Street: What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
Product Specialist, Charles River Development, Officer in London employer: State Street
At Charles River Development, a State Street company, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. Our employees benefit from comprehensive development programmes, flexible work arrangements, and a commitment to diversity, ensuring that everyone can thrive and reach their full potential. Located in a vibrant area, we offer competitive benefits and the opportunity to engage in meaningful work that impacts the financial services industry globally.
StudySmarter Expert Advice🤫
We think this is how you could land Product Specialist, Charles River Development, Officer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Charles River on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into the investment management world. Brush up on your knowledge of financial instruments and workflows. The more you know, the more confident you'll feel when discussing your insights.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've tackled complex application issues in the past. This will demonstrate your ability to handle the challenges that come with the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the team at Charles River.
We think you need these skills to ace Product Specialist, Charles River Development, Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product Specialist role. Highlight your experience with investment management systems and any relevant technical skills, like SQL or coding languages, to show us you’re the right fit.
Showcase Your Problem-Solving Skills:We love candidates who can tackle complex issues! Use your application to share examples of how you've resolved challenging problems in the past, especially in a client-facing role. This will demonstrate your ability to thrive under pressure.
Communicate Clearly:Since excellent communication is key for this role, ensure your written application is clear and concise. Avoid jargon unless necessary, and make sure your passion for the investment industry shines through!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Charles River Development.
How to prepare for a job interview at State Street
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of the Charles River IMS and its functionalities. Familiarise yourself with the latest features and how they benefit investment management. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've tackled complex application problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical thinking and ability to handle pressure, which are crucial for a Product Specialist role.
✨Communicate Clearly and Effectively
Since this role involves liaising with clients and colleagues, practice articulating your thoughts clearly. Focus on your verbal and written communication skills during the interview. You might even want to prepare a few questions to ask the interviewers about their expectations for client interactions.
✨Demonstrate Your Industry Knowledge
Brush up on current trends in the investment industry, especially from a buy-side perspective. Being able to discuss major players and recent developments will show that you're not just technically proficient but also genuinely interested in the field. This can set you apart from other candidates.
