At a Glance
- Tasks: Lead client engagements and manage software implementation for top-tier companies.
- Company: Join State Street, a global leader in investment management and technology.
- Benefits: Competitive salary, comprehensive benefits, flexible work options, and professional development support.
- Other info: Dynamic role with opportunities for travel and career growth in a diverse environment.
- Why this job: Be at the forefront of innovative tech solutions like AI and blockchain.
- Qualifications: 4+ years in SaaS implementation, strong communication, and problem-solving skills.
The predicted salary is between 43200 - 72000 £ per year.
As part of the Professional Services organization within Mercatus, the primary goal of the Principal Consultant is to ensure successful Implementation and Configuration Services (ICS) to meet customer requirements while promoting adoption and enabling sales of other company software and services. This role handoffs a client from a finalized Sales contract to onboarding (a consulting engagement that could last several months). As a senior member of a high-growth team, this person may also support business development throughout the sales process. The role combines elements of Sales, Client Management, and Operations and collaborates across the company to gain broad exposure to the business. The Principal Consultant is the key interface to customer success and will engage with large private markets funds and multinational companies. Delivery to client goals and acting as a trusted advisor are central to this role. The VP level handles more complex, strategic clients.
The team is part of Charles River Development (CRD), which became part of State Street in 2018. CRD creates enterprise investment management software for institutional clients, wealth management, and hedge funds. Together we launched the first open front-to-back platform, State Street Alpha, in 2019. Join us if delivering next‐generation infrastructure with emerging technologies like AI and blockchain excites you.
What You Will Be Responsible For
- Client Work: Own client engagement and program management of Professional Services deployment. Manage customer relationship throughout ICS. Guide customer to decisions / consensus and drive to deadlines assertively. Lead requirements gathering with customer to ensure successful configuration specific to needs. Design deployment outcomes with heavy focus on end visuals in Business Intelligence for client reporting/analysis. Define deployment options for customer and outline key advantages / disadvantages. Coordinate individual Business Managers responsible for various elements of customer integration. Deliver final configuration to customer and complete onboarding. Establish plan for Organization Change Management (OCM) within the customer org, including leading Live Training and supporting post-ICS adoption with the Account Manager.
- Business Development: Identify opportunities for other Software or Services within current customers through ICS engagements. Drive proofs-of-concepts for specific functional groups to illustrate deployments and value of SaaS. Lead Trial account engagements for prospecting customers.
What We Value
- 4+ years' experience implementing SaaS solutions for private markets, investment banks, or Fortune 500.
- Experience in Private Credit / Debt, Infrastructure investments, Private Equity, Fund / Portfolio Management.
- Experience leading change management across large enterprises (50+ people across regions).
- Ability to communicate effectively from C-level to entry level.
- Strong interpersonal skills to manage client relationships.
- Analytical with strong problem-solving skills.
- Process-oriented with attention to detail.
- Ability to proactively seek solutions and improve performance.
- Experience with Business Intelligence dashboards / data modeling is highly preferred.
- Experience delivering corporate training, proofs-of-concept, and promoting software usage is preferred.
Education & Preferred Qualifications
- Degree in finance or business preferred.
- CAIA or CFA designation highly preferred.
Additional Requirements
- Ability to travel for customer engagements (~30%), including internationally.
- Adaptability and desire to work in a fast-paced, changing environment.
About State Street
State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.
Work, Live and Grow. We make efforts to create a great work environment. Benefits packages are competitive and comprehensive. Details vary by location, but you may expect medical care, insurance, and savings plans, along with flexible Work Programs to match your needs. Our development programs and educational support help you reach your potential.
Inclusion, Diversity and Social Responsibility. We believe diverse backgrounds and perspectives are a powerful contributor to an inclusive environment where everyone can thrive and contribute. We welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity, and more. State Street is an equal opportunity and affirmative action employer.
Across the globe, institutional investors rely on us to manage risk, respond to challenges, and drive performance. We are committed to an environment where every employee feels valued and empowered, with inclusive development opportunities, paid volunteer days, and employee networks. We are an Equal Opportunity Employer; we consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status, or other protected characteristics.
Principal Consultant,Mercatus, Vice President in London employer: State Street
At State Street, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters professional growth and innovation. As a Principal Consultant, you will benefit from competitive compensation packages, comprehensive health benefits, and flexible work programs tailored to your needs, all while engaging with cutting-edge technologies in a collaborative culture that values diversity and inclusion. Join us to not only advance your career but also to make a meaningful impact in the financial services industry, working alongside talented professionals dedicated to client success.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Consultant,Mercatus, Vice President in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Mercatus or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to client success. This will help you showcase how you can add value as a Principal Consultant.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role's requirements. Highlight your skills in client management and SaaS solutions, and don’t forget to mention any relevant training or change management experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Mercatus. Don’t miss out on this opportunity!
We think you need these skills to ace Principal Consultant,Mercatus, Vice President in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in SaaS solutions and client management. We want to see how your skills align with the role of Principal Consultant, so don’t hold back on showcasing relevant achievements!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex challenges in previous roles. We love candidates who can think analytically and proactively seek solutions, especially in fast-paced environments like ours.
Highlight Your Interpersonal Skills:Since this role involves managing client relationships, it’s crucial to demonstrate your strong interpersonal skills. Share experiences where you’ve effectively communicated with various stakeholders, from C-level executives to entry-level staff.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at State Street
✨Know Your Stuff
Make sure you have a solid understanding of the SaaS solutions and services that Mercatus offers. Brush up on your knowledge of private markets, investment banks, and the specific challenges these sectors face. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships and led change management initiatives. Highlight how you’ve guided clients through complex processes and helped them achieve their goals. This will illustrate your ability to be a trusted advisor, which is crucial for this role.
✨Be Ready for Scenario Questions
Expect to be asked about how you would handle specific client situations or challenges. Think through potential scenarios related to onboarding, deployment, and customer engagement. Practising your responses will help you articulate your thought process and problem-solving skills effectively during the interview.
✨Demonstrate Your Analytical Mindset
Since the role involves a lot of data analysis and Business Intelligence, be prepared to discuss your experience with data modelling and dashboard creation. Bring examples of how you've used analytics to drive decisions or improve performance in previous roles. This will show that you can leverage data to support client success.
