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- Tasks: Manage and support Charles River IMS systems for clients, ensuring optimal performance and user satisfaction.
- Company: Join State Street, a leading global custodian bank and asset manager.
- Benefits: Enjoy competitive pay, flexible work options, and comprehensive health benefits.
- Other info: Diverse and inclusive workplace with opportunities for growth and community engagement.
- Why this job: Make a real impact in financial services while developing your technical skills.
- Qualifications: Experience in investment management systems and strong customer service skills required.
The predicted salary is between 40000 - 50000 £ per year.
Company Profile: Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River was acquired by State Street in October 2018.
Background: A client-facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple Clients as part of the Charles River Software as a Service (SaaS) offerings which includes Application Management for hosted and non-hosted clients.
Responsibilities: This role will involve working closely with Clients, providing expert level remote management, administration and support for Client production Charles River IMS solutions, including:
- Client assistance in optimal use of the system
- User administration/privileges
- Parameter configuration changes
- System availability
- Application and database performance tuning
- Daily operational processing monitoring and support
- Charles River IMS and database software patches
- Charles River IMS version upgrades
- Assistance with problem support and resolution
- Business Continuity/Disaster Recovery assistance
- Working with Charles River colleagues to smoothly transition new Clients to production operation
- Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients
- Participation in the development and ongoing refinement, enhancement and continuous process improvement for the services
- Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services
The role will involve periodic out of hours support and/or weekend work. Occasional travel to customer sites may be required for planning and review meetings.
Skills, Experience & Qualifications Required:
- Experience with Financial Services Investment Management, Trading or related systems highly preferable (e.g. Charles River IMS)
- Proven ability to partner with various internal departments to deliver superior customer service
- Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions
- Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity
- Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills
- Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Maths or Statistics preferred
- Minimum of 3+ years’ relevant industry experience
Primary System Analyst, Charles River Development, Officer in London employer: State Street
Contact Detail:
State Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Primary System Analyst, Charles River Development, Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who have experience with Charles River IMS. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and customer service abilities. Be ready to discuss how you've tackled challenges in previous roles, especially in investment management or trading systems.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've resolved issues in past positions. This will demonstrate your ability to handle the technical troubleshooting required in this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at State Street.
We think you need these skills to ace Primary System Analyst, Charles River Development, Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Primary System Analyst role. Highlight your experience with financial services and any relevant technical skills, like MS SQL Server or Charles River IMS, to show us you're the perfect fit!
Showcase Your Customer Service Skills: Since this role involves a lot of client interaction, emphasise your customer service experience. Share examples of how you've successfully partnered with clients or internal teams to solve problems and improve processes.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant to the role. We want to see your skills shine without getting lost in complicated wording!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at State Street
✨Know Your Systems
Make sure you brush up on your knowledge of Charles River IMS and similar financial services systems. Understanding how these platforms work will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you successfully resolved issues or improved client satisfaction.
✨Prepare for Technical Questions
Expect questions related to MS SQL Server, Oracle, and database administration. Review key concepts and be ready to explain how you've used these technologies in past roles. Practical examples will make your answers stand out.
✨Demonstrate Team Collaboration
This position requires working closely with various internal departments. Be ready to share examples of how you've collaborated with others in the past, especially in high-pressure situations. Highlight your ability to communicate effectively and work as part of a team.