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- Tasks: Lead a team to ensure products and projects are ready for production.
- Company: Join Charles River Development, part of State Street, a global leader in financial services.
- Benefits: Enjoy competitive pay, flexible work options, and comprehensive benefits.
- Why this job: Make a real impact in a critical role that shapes operational success.
- Qualifications: Bachelor's degree and 7 years of experience in technical project management required.
- Other info: Diverse and inclusive workplace with strong community engagement.
The predicted salary is between 43200 - 72000 £ per year.
This is a newly created, critical, Service Assurance role covering both Product and Projects. The role ensures that Products and Projects are fit for Production and all preparatory work has been completed to ensure a successful transition into Business-as-Usual. It collaborates with Engineering, Product, and Project teams to ensure this is the case. The role engages throughout the Product and Project lifecycle ensuring Operational needs are met, testing is effective and operability is assured. It collaborates with operational teams to ensure detailed review and approvals including DBA, Support, Operations, On boarding, and Upgrade teams.
This role manages a small team of analysts and PMO. The role interacts with State Street governance and senior leadership.
The role will deliver:
- Provide end-to-end assurance of operational readiness
- Track and monitor incoming Projects and Product Releases
- Perform risk reviews on major global activities and apply appropriate governance
- Feed production-incident insights into avoidance and improvement strategies
- Drive best-practice evolution across operational processes
- Integrate incident intelligence into Product development cycles
- Produce reporting for senior and executive management
- Conduct detailed SME reviews of products and projects
- Recommend and support adjustments to Project structure or approach when required
- Manage the Service Assurance process efficiently and on schedule
- Maintain scorecards for assessed activities
- Escalate risks when necessary
- Deliver monthly status reporting
- Issue situational Red Notices to highlight elevated risks to executive leadership
Requirements:
- Bachelor's degree in technical fields such as Finance, Economics, Mathematical Finance, Computer Information Systems, or relevant field
- Seven (7) years of overall work experience
- Experience of Technical Project Management
- Preference for Technical or hands-on Operational background
- Understanding of risks of Product Build and Product implementation from a structural and a technical perspective
Skills & Key Activities:
- General Management level thinking, demonstrates perceptive skills of situations, can see the larger picture of issues
- Experience of OMS or Product development is advantageous
About State Street:
State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients.
Work, Live and Grow:
We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity, and Social Responsibility:
We truly believe our employees' diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Operations Service Assurance Manager, Charels River Development, Vice President in London employer: State Street
Contact Detail:
State Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Service Assurance Manager, Charels River Development, Vice President in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those at State Street or Charles River Development. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Dive deep into Service Assurance and how it fits into the bigger picture at State Street. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Don’t forget to showcase your leadership skills! Since this role involves managing a small team, be ready to share examples of how you've led projects or teams in the past. We want to see that you can inspire and drive results.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. Let’s make it happen together!
We think you need these skills to ace Operations Service Assurance Manager, Charels River Development, Vice President in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Service Assurance Manager role. Highlight your relevant experience in technical project management and operational readiness, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work that align with the responsibilities mentioned in the job description. This helps us see how you can contribute to our team right away.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences. This makes it easier for us to see your potential.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at State Street
✨Know Your Stuff
Make sure you have a solid understanding of the role's requirements, especially around operational readiness and service assurance. Brush up on your knowledge of product development cycles and risk management strategies, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Since this role involves managing a small team, be prepared to discuss your leadership style and experiences. Think of examples where you've successfully led a team through challenges, particularly in technical project management or operational settings.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Prepare examples of how you've handled operational risks or ensured effective testing in past projects. This will demonstrate your ability to think critically and act decisively.
✨Engage with the Company Culture
Familiarise yourself with State Street's values around inclusion and community engagement. Be ready to discuss how your personal values align with theirs, and share any relevant experiences that highlight your commitment to diversity and social responsibility.