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- Tasks: Lead EMEA Production Management and ensure platform reliability for flagship banking operations.
- Company: Join State Street, a global leader in institutional investing.
- Benefits: Enjoy flexible work-life support, paid volunteer days, and inclusive development opportunities.
- Why this job: Shape the future of banking technology while making a real impact.
- Qualifications: 15+ years in IT with strong leadership and regulatory knowledge required.
- Other info: Be part of a diverse team committed to innovation and excellence.
The predicted salary is between 72000 - 108000 £ per year.
Head of EMEA Production Management/ARO Back Office plays a critical role at State Street, responsible for reliability of platforms supporting the bank's flagship businesses. The dual hatted role also involves leading all EMEA Production Management functions across application, infrastructure, client technical support, service availability management, and recovery management. This is a leadership role, with geographically dispersed matrix organization. As the head of function, this role entails facing both internal stakeholders, across business operations, technology and risk functions, and external including clients and regulators. Role requires extensive collaboration across IT departments/Business Units, Internal and External Risk and Audit teams and keeping the platform highly reliable amidst high change in the environment.
Responsibilities include:
- Full ownership of business systems technical operations including stability and day to day operations of the platforms
- Face off to Executive stakeholders and externally to regulatory bodies and clients
- Grow SRE practices and function and help transform Production Management
- Become a trusted partner with GTS functions and help fast track modernization journey, while increasing system reliability for business and clients
- Instill continuous improvement and automation in team’s fabric to reduce effort and risk, while increasing business satisfaction
- Pro-active identification of systems risks and compliance deficiencies, and prompt remediation
This person would also have additional responsibility as the head of EMEA Production Management. As the senior leader in region, this role would oversee the Production management functions and face off to Risk, regulatory, audit, technology and business teams in region.
Qualifications
Minimum Qualification and Experience:
- A minimum of bachelor’s degree, preferably in Computer Science, Information Systems or any branch of Science, Engineering or Technology
- A Minimum 15 years of IT experience with hands-on experience in technology support/SRE functions
- Strong knowledge of Regulatory requirements, Industry frameworks, and best practices such as ITIL V4, COBIT, FFIEC, NIST, etc.
- Knowledge of SDLC / Engineering processes and methodologies
- Proven experience in IT Service Management, including but not limited to Change Management, Incident and Problem management.
- Strong communication and inter-personal skills
- Experience in leading a geographically distributed and diverse team
- Ability to work under pressure and deliver on tight schedules
- Familiarity with tools like ServiceNow, Cutover, Jira, etc. preferred
- Prior experience in handling risk and regulatory remediations will be a plus
About State Street: Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
Head of EMEA Production Management & Application Reliability Operations (ARO) Back Office, Managing Director in London employer: State Street
Contact Detail:
State Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of EMEA Production Management & Application Reliability Operations (ARO) Back Office, Managing Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at State Street or similar firms. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Understand how they align with your own experiences and skills. This will help you showcase yourself as the perfect fit for the Head of EMEA Production Management role.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've tackled challenges in production management and application reliability. We want to hear about your successes and how you can bring that expertise to State Street.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the team at State Street. Let’s get you that dream job!
We think you need these skills to ace Head of EMEA Production Management & Application Reliability Operations (ARO) Back Office, Managing Director in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of EMEA Production Management role. Highlight your leadership experience, technical expertise, and any relevant regulatory knowledge to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, managed risks, and improved system reliability in previous positions.
Showcase Your Communication Skills: Since this role involves facing off with various stakeholders, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can effectively convey complex information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at State Street
✨Know Your Stuff
Make sure you brush up on your knowledge of IT Service Management and the specific regulatory frameworks mentioned in the job description. Being able to discuss ITIL V4, COBIT, and NIST confidently will show that you're not just familiar with the terms but can apply them in real-world scenarios.
✨Showcase Leadership Skills
Since this role involves leading a geographically dispersed team, be prepared to share examples of how you've successfully managed diverse teams in the past. Highlight your communication strategies and how you foster collaboration across different locations.
✨Prepare for Stakeholder Engagement
This position requires facing off against executive stakeholders and clients. Think about how you would approach these conversations and prepare to discuss your experience in managing relationships with both internal and external parties. Practice articulating your ideas clearly and concisely.
✨Emphasise Continuous Improvement
The role calls for instilling a culture of continuous improvement and automation. Be ready to discuss specific initiatives you've led or been part of that have improved system reliability or reduced risk. Use metrics or outcomes to back up your claims and demonstrate your impact.
