At a Glance
- Tasks: Lead EMEA Production Management and ensure platform reliability for flagship banking operations.
- Company: Join State Street, a diverse and inclusive employer committed to your growth.
- Benefits: Enjoy flexible work-life support, paid volunteer days, and vibrant employee networks.
- Other info: Be part of a team that values innovation and continuous improvement.
- Why this job: Shape the future of banking while making a real impact in a dynamic environment.
- Qualifications: 15+ years in IT with strong leadership and regulatory knowledge required.
The predicted salary is between 72000 - 108000 £ per year.
This job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
The Head of EMEA Production Management/ARO Back Office plays a critical role at State Street, responsible for the reliability of platforms supporting the bank's flagship businesses. The dual-hatted role also involves leading all EMEA Production Management functions across application, infrastructure, client technical support, service availability management, and recovery management. This is a leadership role, with a geographically dispersed matrix organisation.
As the head of function, this role entails facing both internal stakeholders, across business operations, technology and risk functions, and external including clients and regulators. The role requires extensive collaboration across IT departments/Business Units, Internal and External Risk and Audit teams, while keeping the platform highly reliable amidst high change in the environment.
Responsibilities include:
- Full ownership of business systems technical operations including stability and day-to-day operations of the platforms.
- Face off to Executive stakeholders and externally to regulatory bodies and clients.
- Grow SRE practices and function and help transform Production Management.
- Become a trusted partner with GTS functions and help fast track modernization journey, while increasing system reliability for business and clients.
- Instill continuous improvement and automation in team’s fabric to reduce effort and risk, while increasing business satisfaction.
- Pro-active identification of systems risks and compliance deficiencies, and prompt remediation.
This person would also have additional responsibility as the head of EMEA Production Management. As the senior leader in the region, this role would oversee the Production management functions and face off to Risk, regulatory, audit, technology and business teams in the region.
Qualifications Minimum Qualification and Experience:
- A minimum of bachelor’s degree, preferably in Computer Science, Information Systems or any branch of Science, Engineering or Technology.
- A minimum of 15 years of IT experience with hands-on experience in technology support/SRE functions.
- Strong knowledge of Regulatory requirements, Industry frameworks, and best practices such as ITIL V4, COBIT, FFIEC, NIST, etc.
- Knowledge of SDLC / Engineering processes and methodologies.
- Proven experience in IT Service Management, including but not limited to Change Management, Incident and Problem management.
- Strong communication and inter-personal skills.
- Experience in leading a geographically distributed and diverse team.
- Ability to work under pressure and deliver on tight schedules.
- Familiarity with tools like ServiceNow, Cutover, Jira, etc. preferred.
- Prior experience in handling risk and regulatory remediations will be a plus.
About State Street: Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers.
Head of EMEA Production Management & Application Reliability Operations (ARO) Back Office, Managing in London employer: State Street
State Street is an exceptional employer that prioritises inclusivity and employee empowerment, making it a fantastic place for professionals in the EMEA region. With a strong commitment to fostering a supportive work culture, employees benefit from flexible work-life balance, paid volunteer days, and numerous development opportunities that encourage personal and professional growth. Join a team where your contributions are valued, and you can make a meaningful impact in a dynamic environment focused on innovation and reliability.
StudySmarter Expert Advice🤫
We think this is how you could land Head of EMEA Production Management & Application Reliability Operations (ARO) Back Office, Managing in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like State Street. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Head of EMEA Production Management & Application Reliability Operations (ARO) Back Office, Managing in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to State Street.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on State Street's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at State Street
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with State Street.
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Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at State Street will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former State Street employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
