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- Tasks: Lead global product strategy and enhance client experience in asset management.
- Company: Join State Street, a leading custodian bank and asset manager.
- Benefits: Enjoy competitive pay, flexible work options, and comprehensive benefits.
- Other info: Embrace diversity and community engagement while growing your career.
- Why this job: Drive innovation and transformation in a dynamic financial services environment.
- Qualifications: Proven leadership in product management and strategic thinking.
The predicted salary is between 43200 - 72000 £ per year.
State Street Investment Management ("State Street IM") is seeking a Global Head – Client Experience Products, Managing Director. The ideal candidate will have a deep understanding of the asset management client‑experience ecosystem, a proven track record leading global product organizations, and the ability to define and execute a forward‑looking product strategy. This leader will drive transformation across our client experience platforms and services, foster innovation—including effective use of AI—and ensure operational excellence and strong risk‑management practices. This role reports directly to State Street IM’s Global Head of Client Experience Technology and Business Services within the Chief Operating Officer (COO) organization.
What You Will Be Responsible For
- Product Strategy & Execution: Set and execute the global client‑experience product strategy with a focus on innovation, scalability, and future‑readiness. Lead strategic initiatives and BAU programs that enhance the asset‑management client experience. Manage the global Client Experience Products team responsible for roadmaps, enhancements, and operational excellence.
- Team Leadership & Development: Build, develop, and lead a high‑performing global team of product managers, analysts, and project managers. Foster a culture of ownership, collaboration, continuous learning, and high‑quality execution.
- Operational Excellence & Innovation: Leverage modern technology and AI to drive operational excellence and improve client outcomes. Implement tools and processes that reduce manual work and strengthen platform reliability.
- Risk, Partnerships & Culture: Establish strong risk‑management practices and ensure regulatory compliance. Build and manage partnerships with internal teams, control functions, and third‑party vendors. Maintain alignment, transparency, and collaboration across stakeholder groups. Promote a culture of innovation, accountability, and continuous improvement across global teams.
What We Value
- Deep understanding of asset management client experience business, platforms, and services.
- Strategic thinking with a strong focus on innovation, transformation, and client outcomes.
- Strong leadership skills with experience developing high‑performing global teams.
- Demonstrated ability to manage large‑scale, multi‑location product managers and analysts teams and complex delivery programs.
- Ability to build strong partnerships, solicit feedback, and drive a forward‑looking operating model.
- Strong execution discipline with a passion for delivering measurable business value.
About State Street
State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow: We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility: We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
About State Street: Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work‑life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
Global Head – Client Experience Products, Managing Director, State Street Investment Management in London employer: State Street
Contact Detail:
State Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Head – Client Experience Products, Managing Director, State Street Investment Management in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the asset management space and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream role.
✨Tip Number 2
Prepare for interviews by researching State Street's client experience products and recent innovations. Show us you’re not just interested in the role, but that you understand our mission and how you can contribute to it.
✨Tip Number 3
Practice your pitch! Be ready to articulate your vision for enhancing client experiences and how you would leverage AI and technology. We want to hear your ideas on driving transformation!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at State Street.
We think you need these skills to ace Global Head – Client Experience Products, Managing Director, State Street Investment Management in London
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the asset management client experience inside out. Highlight your relevant experience and how it aligns with the role. We want to see that you can drive transformation and innovation!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Show us how you can lead a high-performing team and execute a forward-looking product strategy.
Showcase Your Leadership Skills: We’re looking for someone who can build and develop a global team. Use your application to share examples of how you've successfully led teams in the past, fostering collaboration and continuous learning. Make it clear that you can inspire others!
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people. We can’t wait to see what you bring to the table!
How to prepare for a job interview at State Street
✨Know Your Client Experience Inside Out
Before the interview, dive deep into the asset management client experience ecosystem. Familiarise yourself with State Street IM's products and services, and think about how you can enhance them. This will show your genuine interest and understanding of their business.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading global teams and driving transformation. Be ready to discuss how you've fostered a culture of collaboration and continuous learning in your previous roles. This is crucial for a position that requires managing a high-performing team.
✨Emphasise Innovation and Technology
Since the role focuses on leveraging modern technology and AI, come prepared with ideas on how you can implement innovative solutions. Think about specific tools or processes you've used in the past that improved operational excellence and client outcomes.
✨Build Strong Partnerships
Be ready to discuss how you've built and maintained strong partnerships in your previous roles. Highlight your ability to solicit feedback and align stakeholders, as this is key to ensuring transparency and collaboration across teams at State Street IM.