At a Glance
- Tasks: Support and manage production systems for clients, ensuring smooth operations and troubleshooting issues.
- Company: Join Charles River Development, a leader in investment management solutions.
- Benefits: Flexible work-life support, paid volunteer days, and inclusive development opportunities.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
- Why this job: Be part of a dynamic team shaping the future of fintech with innovative technology.
- Qualifications: Technical degree or relevant experience in fintech, strong problem-solving skills, and customer service focus.
The predicted salary is between 35000 - 45000 € per year.
Who we are looking for: Charles River provides an end-to-end solution to automate investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. The Systems Analyst will manage and support all aspects of production of Charles River IMS systems for multiple clients as part of Charles River SaaS Operations and SaaS strategy. Working closely with clients, providing application administration and support for client production.
Education & Preferred Qualifications:
- A BS degree in a technical discipline such as Computer Science, Engineering, Mathematics or a BA in Finance or Business with an IT concentration.
- 3 years of progressively responsible & relevant (Fintech) experience.
- Experience in managing and supporting mission critical production software applications is required.
- Experience with SQL, MS SQL Server.
- Proven ability to work in a mission-critical operations and production support environment.
- Experience or familiarity with servers and networks is preferred.
- Proven ability to partner with various internal departments to deliver superior customer service.
- Break down moderately complex processes into simple and reliable components.
- Experience with automation using scripting languages such as Python/Perl and PowerShell.
- Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
- Database software or IT technical experience.
- Charles River IMS or securities trading software experience is preferred.
- A background in portfolio management and trading system applications is preferred.
- Any experience with the following is preferred: databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX.
- Strong written and verbal communication skills.
- Ability to manage multiple, simultaneous priorities.
- Proven organizational skills with attention to detail.
- Ability to achieve results without close supervision.
- Self-motivated with the ability to operate independently and has the strong desire to work as a member of a team.
- Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively.
- Strong analytical and problem-solving skills.
- Flexibility with schedule and ability to work beyond regular business hours for period off hours support.
Role and Responsibilities:
- SME for the Client’s Technical Environment.
- User & Group administration/privileges Management.
- Configuration and testing of software changes and operational processes.
- Develop and foster relations with Technical and Business teams to get a better understanding of their Business workflows and technologies used.
- Interface/integration configuration and support.
- Patch Life Cycle Management.
- Change Life Cycle Management.
- Assistance in resolving escalated problems.
- Migration of changes and problem resolutions to production environments.
- Performance troubleshooting and working with internal teams.
- Create JIRAs for the bugs and enhancements and escalate to Engineering teams & Product Management Team.
- Periodic Batch Review and Optimization.
- Business Continuity/Disaster Recovery assistance.
- Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
- Participation in the development and on-going refinement, enhancement, and continuous process improvement for the services.
- Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
Desktop Support Analyst, Charles River Development, Officer in London employer: State Street
At Charles River Development, we pride ourselves on being an exceptional employer that values innovation and collaboration. Our vibrant work culture fosters professional growth through inclusive development opportunities and flexible work-life support, ensuring that every employee feels empowered to reach their full potential. Located in a dynamic environment, we offer unique advantages such as paid volunteer days and strong employee networks, making it a rewarding place to build a meaningful career in fintech.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Analyst, Charles River Development, Officer in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those who work at Charles River or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the technical interview by brushing up on your SQL and troubleshooting skills. Practice common scenarios you might face as a Desktop Support Analyst, so you can showcase your problem-solving prowess when it counts.
✨Tip Number 3
Don’t forget to highlight your customer service skills! In your conversations, share examples of how you've gone above and beyond to help clients. This will show you're not just tech-savvy but also a team player who cares about user experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a company that values innovation and teamwork.
We think you need these skills to ace Desktop Support Analyst, Charles River Development, Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Analyst role. Highlight your relevant experience in managing production software applications and any technical skills that match the job description, like SQL or scripting languages.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background in Fintech aligns with what Charles River is looking for. Keep it concise but impactful!
Show Off Your Problem-Solving Skills:In your application, don’t forget to showcase your analytical and problem-solving skills. Give examples of how you've tackled complex issues in previous roles, especially in mission-critical environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the team!
How to prepare for a job interview at State Street
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially SQL and any scripting languages like Python or PowerShell. Be ready to discuss how you've used these in past roles, particularly in mission-critical environments.
✨Understand the Business Context
Familiarise yourself with Charles River's investment management solutions and how they integrate with client operations. Showing that you understand their business model will demonstrate your commitment and interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous jobs. Highlight your analytical skills and your ability to break down problems into manageable parts, as this is crucial for a Desktop Support Analyst.
✨Communicate Effectively
Since excellent communication is key, practice articulating your thoughts clearly. Be prepared to explain technical concepts in simple terms, as you'll need to liaise with both technical and non-technical teams.
