At a Glance
- Tasks: Lead client implementations for a cutting-edge financial servicing platform.
- Company: Join State Street, a global leader in investment management.
- Benefits: Flexible work-life support, paid volunteer days, and inclusive development opportunities.
- Other info: Collaborative environment with excellent career growth potential.
- Why this job: Make an impact in a dynamic industry while working with innovative technology.
- Qualifications: 10+ years in finance, strong project management, and client-facing skills required.
The predicted salary is between 70000 - 90000 £ per year.
The State Street Alpha client implementation team is looking for a qualified leader with strong experience in project management, analysis, system flows and business architecture to execute client implementations of the industry’s first ever front-to-back client servicing platform. The successful candidate must be highly organized and be able to move seamlessly between multiple implementations and changing client requirements.
The Alpha Front Office Support Solutions & Implementation Workstream Lead will be responsible for managing and overseeing the due diligence/service definition, solution design, implementation/onboarding, testing and post-go-live efforts for several client implementations (likely simultaneously). The role will include implementing solutions not only for specific clients, but also as part of the core Alpha platform that will be leveraged across all Alpha clients.
The team you will be joining is a part of a global, cross-divisional group supporting State Street AlphaSM. State Street AlphaSM redefines the common definition of ‘alpha’ to mean powering better performance and outcomes at every point on the investment lifecycle and is the first open platform from a single provider that connects the front, middle and back office. It harmonizes data, technology and services across trusted providers to help our clients better manage their businesses.
As a Client Implementation Manager you will:
- Manage the client solution design (operational processes as well as system functionality), conversion approach, implementation plan, go-live, and post-go-live activities for converting clients onto State Street’s Front to Back servicing platform.
- Work with external clients and portfolio managers to configure the Alpha platform for client-specific workflows.
- Manage the definition of services, service level agreements, in/out scope discussions, and change control items with the client and internal stakeholders.
- Collaborate with other teams to share approaches, develop best practices and improve team capabilities to successfully migrate clients.
- Coordinate with a Model Office environment and team for internal and external testing and POC purposes.
- Become a product and platform SME on State Street’s Front-to-back platform.
- Organize and conduct implementation project status meetings, including communicating status to internal and external stakeholders, including senior management.
- Domestic and/or international travel may be required.
These skills will help you succeed in this role:
- Experience integrating with other industry software providers to promote platform interoperability.
- Prior experience leading large scale client conversions and onboarding efforts in the financial industry.
- Strong problem solving and project management skills.
- Ability to work on multiple projects concurrently and prioritise work accordingly.
- Excellent analytical and interpersonal skills, verbal and written communication and presentation skills.
- Expert in MS Office including MS Visio, MS Project and PowerPoint.
- Ability to work in a fast-paced, deadline orientated, globally structured team-based environment.
Education & Preferred Qualifications:
- Bachelor’s degree or above.
- 10+ years of financial industry experience.
- Experience with one or more of the following: Front Office Operations, Transaction Management, Recording Keeping, Corporate Actions, OTC Derivatives, Performance & Analytics, Reconciliation, Reporting, Cash Management and Collateral Management.
- Experience in project management/project co-ordination particularly on complex projects.
- Experience in business analysis.
- Demonstrable experience in a client facing role.
- Effective communication skills.
- Ability to prioritise multiple projects and deliver implementations in a timely manner.
- Working collaboratively.
- Experience in managing and mitigating risks and escalating issues effectively.
- Competency in drafting and updating key documentation and artifacts.
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
Client Solutions and Implementation Manager, Front Office Support, Alpha, Assistant Vice President in London employer: State Street
State Street is an exceptional employer that prioritises employee growth and inclusivity, offering a dynamic work environment where innovative ideas thrive. As a Client Solutions and Implementation Manager, you will be part of a global team dedicated to redefining client servicing in the financial industry, with access to flexible work-life support, paid volunteer days, and vibrant employee networks that foster connection and collaboration. Join us to make a meaningful impact while advancing your career in a supportive and empowering culture.
StudySmarter Expert Advice🤫
We think this is how you could land Client Solutions and Implementation Manager, Front Office Support, Alpha, Assistant Vice President in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their needs, especially in project management and client solutions. We want to see that you understand what makes us tick!
✨Tip Number 3
Practice your pitch! Be ready to explain your past experiences and how they relate to the role of Client Solutions and Implementation Manager. Highlight your problem-solving skills and ability to juggle multiple projects – that's what we love to see!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at State Street Alpha.
We think you need these skills to ace Client Solutions and Implementation Manager, Front Office Support, Alpha, Assistant Vice President in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Solutions and Implementation Manager role. Highlight your project management experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Experience:When detailing your work history, focus on your experience with client implementations and project coordination. Use specific examples that demonstrate your ability to manage multiple projects and adapt to changing requirements. This will help us see how you fit into our dynamic environment.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's industry-specific. We appreciate a well-structured application that makes it easy for us to understand your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at State Street Alpha!
How to prepare for a job interview at State Street
✨Know Your Stuff
Make sure you have a solid understanding of the State Street Alpha platform and its functionalities. Familiarise yourself with the key features and benefits, as well as how it integrates with other industry software. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you've successfully managed multiple client implementations or complex projects. Be ready to discuss your approach to prioritising tasks, managing timelines, and ensuring client satisfaction. This will highlight your ability to thrive in a fast-paced environment.
✨Communicate Effectively
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your responses during the interview. This will help you convey your problem-solving skills and interpersonal abilities effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, project challenges, and the future direction of the Alpha platform. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers on a deeper level.
