Alpha Client Solutions Manager, Middle Office Specialist, Vice President in London

Who We Are Looking For

Applicants should have a proven track record of aligning target business vision and requirements with enterprise solutions by collaborating with wider stakeholders including business architects to identify business solutions to meet client and product outcomes, particularly in the context of a software business or professional services. Applicants should be comfortable working in a high growth business, fast paced environment helping to drive the firms strategy and AlphaSM product capabilities.

Why this role is important to us

The team you will be joining is a part of a global, cross-divisional group supporting State Street AlphaSM. State Street AlphaSM redefines the common definition of ‘alpha’ to mean powering better performance and outcomes at every point on the investment lifecycle and is the first open platform from a single provider that connects the front, middle and back office. It harmonizes data, technology and services across trusted providers to help our clients better manage their businesses. Join us if making your mark in an ever-changing, increasingly complex and competitive industry is a challenge you are up for. A key aspect of this role is to bring a wealth of Middle Office experience to the team in order to streamline our client delivery and play a critical role in driving our strategic vision within the Alpha model.

The Solution Manager Role

• Guide the program to identify Non Standard Requests (NSRs) and solution deliverables in the target state model and operational workflows.
• Co-ordinate delivery across functional areas to deliver and standardised solutions.
• Ensure the Solution Management operates across the end-to-end lifecycle bringing the relevant teams and stakeholders together on our project deliverables.
• Ensure client requirements have been captured in detailed Business Requirement Documents (BRDs) and fall within our agreed offering. Alternatively, ensure these are flagged and presented at our change control forum and Alpha Design Council.
• Lead the specific client Content Authority locally in EMEA to ensure items which have the potential to impact our model or project timelines are managed with the relevant stakeholders.
• Ensure RAID items are effectively managed, documented and closed out to resolution with the relevant stakeholders.
• Drive program efficiency and enhanced ways of working to create a standardised oversight model for both the solution management team and the broader program.
• Uphold our risk and resource management principles to ensure we adhere to our legal guidelines and internal policies.
• Ensure a healthy relationship across the program both internally and externally to maximise our collaboration and productivity.

Solution Manager Outputs

• Capture Project differences in client and workstream engagements (Non Standard Requirements NSRs).
• Completing Business Requirements Documents (BRDs).
• Obtain and track client sign-off on requirements.
• Identifying and tracking design challenges.
• End to End Process flow Docs.
• Status Reporting on IT end to end Deliverables.
• IT Builds – provide design related inputs.
• Project escalation summaries to Client Implementation Executives & Global Design Council.
• Project Solution Tollgate Reporting.

What We Value

• The ability to bring together teams across different levels and disciplines within the organization.
• Outstanding presentation, communication (oral & written), and relationship building skills across all levels of the business.
• A detail-oriented disposition and clear, concise communication skills.
• Strong critical thinking, problem solving, decision making and relationship management skills.
• The Enterprise Culture traits and behaviours – Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients and community.

Education & Preferred Qualifications

• Strong understanding of financial markets and investment management processes, including back office functions.
• Degree qualified with a financial or analytical discipline preferred, or relevant experience within the financial services industry.
• Proficient with JIRA, Confluence, Visio and PowerPoint.
• Experience in Agile software development, Systems Thinking, and/or professional services is an asset.
• Willingness and ability for potential travel.

State Street is an equal opportunity and affirmative action employer. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.